Responsibilities
- Agile Collaboration & Problem Solving: Work directly with product management and engineering in an agile environment to solve complex design challenges.
- Full-Stack UX/UI Delivery: Support the team as needed with wireframes, flow diagrams, rapid prototypes and visual design to help communicate and validate design ideas.
- User Research & Usability Testing: Facilitate user research, in collaboration with the team, to validate prototypes and conduct ongoing usability testing of the working software.
- Strategic Design Communication: Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
- Design Operations & Quality Assurance: Manage the design process, drive decisions, track issues, and assist in estimating resource needs and schedules. Work closely with the engineering team to ensure the integrity of interaction and visual design specifications.
- Inclusive Design & Accessibility Advocacy: Collaborate with cross-functional teams to ensure that accessibility is integrated into all stages of the product development cycle.
Requirements
- Professional Experience: 4+ years of working experience in designing digital products from concept to implementation.
- End-to-End Design Mastery: A design portfolio or case studies that demonstrates outstanding interaction design skills from architecture, flow mapping, to prototyping as well as a thorough understanding of graphic design, page layout and typography.
- Strategic Tooling & Fidelity: Comfortable working in both low and high fidelity with a keen sense of what tool(s) to choose to clearly communicate ideas or solutions.
- Design Advocacy & Storytelling: Ability to articulate the process, approach, and impact of designs.
- Research-Driven Strategy: Ability to plan and execute user research programs that inform product design and strategy.
- Design Systems Thinking: Experience designing within and contributing to a Design System.
- Adaptive Problem Solving: Demonstrated ability to deal with ambiguous environments, including adapting to new challenges, scenarios, and working styles.
- Accessibility & Inclusive Design: Familiar with accessibility guidelines and best practices, including WCAG 2.1, and be able to design and test for accessibility throughout the design process.
Bonus
- BA or BS in Design or HCI is preferred
Interview Process
- We want this to be a fast, transparent, and mutually beneficial process. Here are the steps you can expect:
- Introductory Call with Talent Acquisition (20-30 min): A quick chat to learn about your background, understand your career aspirations, and share detailed insight into the Product Designer role, team structure, and our high-performance culture.
- Hiring Manager Video Interview (45 min): A deeper conversation focused on your motivation, demonstrating your potential for rapid growth within the Product Design function.
- Portfolio Review (1 hour): A video interview with a panel of three design leaders, where you’ll have the chance to present 2-3 case studies demonstrating your design thinking, craft, systems understanding, and user research skills.
- Virtual Onsite (1 hour 30 min): The final stage, where you’ll have the opportunity to meet 1:1 with a product leader, designer and an engineering leader to demonstrate your product thinking, collaboration skills, and prioritization.
Top Skills
What We Do
Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.
For more information, visit www.artera.io.
Why Work With Us
At Artera, you’ll work alongside a team of talented, hard-working people who are driven to improve healthcare. You will be challenged with complex projects and meaningful work – making your success at Artera all the more meaningful.
Gallery
Artera Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Santa Barbara HQ, Philadelphia and Budapest offices are currently hybrid. We also hire in LA-area, SF/Bay Area, Boston, Chicago, Denver, Seattle and Kansas City areas. We do not currently have offices there, but are looking to that in the future








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