The Role
As a Product Designer at ASAPP, you'll design integration experiences and observability tools, collaborating with engineers and PMs to enhance AI performance monitoring and reporting.
Summary Generated by Built In
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
We're looking for a Product Designer to join our team working on integrations and platform observability—the systems that connect our AI platform with external services and enable teams to monitor, test, and optimize AI performance.
You'll work across two key areas: designing integration experiences that make it easy to connect our platform with external systems like CRM platforms, customer service tools, and knowledge bases; while partnering with addtional designers and PMs to shape our observability and testing tools that help teams understand AI performance, including conversation monitoring interfaces, testing workflows, and reporting dashboards.
You'll be working in a technical problem space alongside co-located teams in our Bangalore office, with mentorship and design guidance from senior designers in the US. This role offers the opportunity to build design presence in our growing India office.
What you'll do
- Design integration experiences for connecting external platforms and services, including configuration interfaces, API connection flows, and developer-focused tooling that make complex technical setup accessible
- Create observability and reporting interfaces that help users understand AI performance, including conversation monitoring tools, test result dashboards, and quality metrics visualization
- Design scenario testing workflows that enable teams to validate AI behavior systematically, including test creation, execution, and result analysis interfaces
- Establish patterns for making technical data and system insights comprehensible to both technical and non-technical users
- Contribute to our design system and establish UI/UX patterns that work across configuration-heavy and data-dense interfaces
- Collaborate with co-located engineers in Bangalore to bridge technical concepts and ensure designs are implementable
- Work with product managers across integrations and platform tooling to understand requirements and deliver designs iteratively
- Prototype solutions to validate approaches before full implementation
- Present design work to US-based design team for feedback and alignment with overall product vision
- Participate in design critiques with senior designers who provide mentorship and guidance
What you'll need
- 4-6 years of product design experience with a portfolio showcasing technical products, developer tools, configuration interfaces, or internal tooling
- Proficiency in Figma. You’re confident using Figma for design work, component libraries, and collaborative design processes
- Technical aptitude and strong conceptual thinking. You understand APIs, integrations, backend systems, and can design for technical users without oversimplifying. You translate complex technical requirements into intuitive design solutions that make workflows clear and efficient while maintaining necessary functionality
- Self-directed and productive. You can own an area while being receptive to mentorship and feedback from senior designers
- Excellent communication skills. You present and articulate design decisions to both local engineering teams and remote design teams
- Collaborative mindset. You’re comfortable working with PMs, engineers, and senior designers across time zones
- Willingness for US time zone overlap. You’re able to attend design meetings and reviews with US-based team members
- Eagerness for in-office collaboration. You’re excited to work alongside co-located engineering and product teams in Bangalore
What we'd like to see
- Experience designing integration platforms, API tools, or developer-facing products
- Understanding of enterprise software integration patterns (webhooks, OAuth, API keys, etc.)
- Experience with observability tools, monitoring systems, analytics dashboards, or reporting interfaces
- Background in designing data visualization or metrics displays that make complex information accessible
- Familiarity with testing frameworks, QA tooling, or scenario validation systems
- Experience designing for technical users who need both power and clarity
- Experience working in highly technical environments where close collaboration with engineering is essential
- Prototyping skills with tools like React, TypeScript, or similar
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-AG1 #LI-Hybrid
Top Skills
APIs
React
Typescript
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The Company
What We Do
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more.
