Product Designer

WHO IS RATEHUB?

We’re a company on a mission - We are a unique Canadian Fintech that is the one stop shop for all financial needs of the consumer - Save, Spend, Borrow, Invest, and Protect. Every single team member, from product & engineering to sales & marketing, finance, operations, and everything in between is obsessed with one thing; helping Canadians make better financial choices. And we’re pretty great at it, too. Via our digital application technology and our award-winning in-house brokerages, we help over 2M Canadians per month make a positive impact on their finances. We have many unique businesses - a mortgage brokerage, a life insurance brokerage, a home and auto insurance brokerage, a mortgage originations and servicing business, a Financial Services Marketplace and a content business across Ratehub and MoneySense. 365 days a year we deliver our users the best online mortgage experience, personalized Credit Card and Loans options, and cheaper auto & home insurance policies than they typically get from their existing financial adviser. 

Changing how people make financial choices isn’t easy, though. We know that achieving our mission is full of challenges; challenges that can be complex and often unexpected, but that are always interesting, rewarding, and fun to solve as a team. This is where you come in. We are on the hunt for the right kind of people to join us and help lead us forward to continued growth.

We’re looking for a Product Designer to join our growing team (based in downtown Toronto but also open to remote candidates) : someone with skill and passion in both UX and UI. The ideal candidate will have a keen eye for detail and user experience design best practices, while being able to translate high-level requirements into clean and functional user interfaces through our design system. They will be highly collaborative and a great problem solver.

YOUR RESPONSIBILITIES

UX / UI Design:

• Lead end-to-end design process from research and ideation to prototyping and final delivery.
• Create user flows, wireframes, prototypes, and high-fidelity designs that align with business objectives and user needs.
• Conduct user research, usability testing, and data analysis to gather insights and validate design decisions.
• Partner with PMs and analytics team to utilize quantitative data to inform design decisions and measure the impact of design changes.
• Support other design tasks as needed from the content or partnership team.

Stakeholder Collaboration:

• Facilitate workshops with business stakeholders to gather requirements, align on goals, and brainstorm solutions.
• Communicate design concepts and rationale clearly and persuasively to both technical and non-technical stakeholders.
• Advocate for user-centered design decisions and and collaborate with cross-functional teams to iterate on designs based on user feedback and business requirements.

Continuous Improvement:

• Develop and maintain design systems and style guides to ensure consistency across all products.
• Stay up-to-date with industry trends, tools, and best practices to continuously improve design processes and methodologies.

YOUR QUALIFICATIONS

• 3+ years of product design experience with a strong portfolio showcasing responsive designs for web and mobile platforms.
• Proven experience in leading end to end design process: user research, collaborative ideation, prototyping, UX/UI design and usability testing.
• Experience in leading cross-functional team workshops with strong facilitation and communication skills.
• Ability to leverage both quantitative and qualitative data to validate design decisions. 
• Strong UI design skills with excellent attention to details.
• Proficiency in Figma. 
• Strong time management and organization skills. Ability to effectively prioritize and handle multiple assignments under tight deadlines.
• Familiarity with agile development processes and management tools like Jira and Confluence.
• Basic understanding of front-end development (HTML, CSS, and Javascript) is a bonus but not required.
• Post-secondary degree, diploma or certificate in UX Design or a related field.

CULTURE FIT:

• Members first - we prioritise the interests and needs of our members above all else.We solve member pain points and focus on member satisfaction. We start with members, and end with the P&L.
• Growth mindset - we set ambitious goals and challenge the status quo. We take responsible risks and are accountable for our actions.
• Better together - we are One team with One common goal. We make our footprint bigger than our foot, leave our egos at the door, support each other to achieve great results as One company. 
• Run after problems - we tackle problems head on and focus on finding solutions. Obstacles are seen as opportunities for growth and innovation. We have the hard conversations and choose the harder right over the easier wrong. And we do it with a smile.
• Measure Learn Iterate Innovate - we focus on getting things done. We measure what matters, iterate, learn, iterate many times in a data-driven way, which is how we will innovate.

JOB PERKS:

• Competitive salary: We know life is expensive
• Benefits: Health is wealth! A benefits package with no employee contribution required
• Perks: RRSP matching program, individual training allowance, access to financial literacy training and resources 
• Casual dress code: If it’s good enough for you, it’s good enough for us
• Fun team socials