Our mission is to simplify IT operations, making IT teams more efficient and users more productive.
The Role
Design new features and enhancements for PSA and Service Desk software products from discovery through delivery. Create user flows, wireframes, and high-fidelity UI designs; conduct user research and usability testing; collaborate with Product Managers, Engineers, Marketing, and other designers; maintain and expand the design system; and deliver intuitive, polished customer experiences in an agile, remote environment.
Summary Generated by Built In
About the Role
We are looking for a Product Designer who cares deeply about customers and distilling complex problems into thoughtful, beautiful, holistic software experiences. We’re looking for those who naturally do their best work when collaborating with Product, Engineering and Marketing. Our design squad is a multi-disciplinary team comprising product design, product owners, and software engineering. We work cross-functionally with just about every team to deliver a unified customer experience that inspires and brings value to our diverse customer base.
This role will cover designing new features and enhancements for our suite of PSA and Service Desk products.
We are looking for a Product Designer who cares deeply about customers and distilling complex problems into thoughtful, beautiful, holistic software experiences. We’re looking for those who naturally do their best work when collaborating with Product, Engineering and Marketing. Our design squad is a multi-disciplinary team comprising product design, product owners, and software engineering. We work cross-functionally with just about every team to deliver a unified customer experience that inspires and brings value to our diverse customer base.
This role will cover designing new features and enhancements for our suite of PSA and Service Desk products.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, OH and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.
*Onsite interviews may be required for this role.
What You’ll be Doing
- Design new software features and enhancements that align with the business’ top priorities.
- Own design for features from discovery through delivery, partnering closely with Product Managers and Engineering counterparts.
- Translate ambiguous problems into clear user flows, wireframes and high-fidelity UI designs.
- Conduct and synthesize user research (interviews, usability testing, feedback sessions) to inform design decisions.
- Work with other designers to continue to enhance overall design quality and ensure consistency across the product.
- Contribute to and help maintain our growing Design System.
- Balance speed and craft; know when to ship fast and when a detail is worth getting right.
- Other duties as needed.
About You
- Bachelor’s degree in Computer Science, Information Technology, Graphic/Software Design, or Fine Art is preferred but not required.
- 4+ years of experience designing user interfaces/experiences for a SaaS company.
- IT Operations, Systems Administration, Software Support or Software Development experience.
- Experience collaborating directly with Product Managers and Engineers n an agile environment.
- Experience using principles of visual design and information architecture to create intuitive user interfaces.
- Experience using tools like Figma for design and prototyping.
- Experience in creating, contributing to, and maintaining design systems.
- Experience working alongside product management and engineering teams in delivering features to market.
- A portfolio demonstrating both strong UX process and polished visual execution.
- Comfortable working in a fully remote team with strong async communication habits.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $90,000 to $130,000 per year.
For roles based in New York, the base salary hiring range for this position is $90,000 to $130,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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Skills Required
- 4+ years of experience designing user interfaces and user experiences for a SaaS company
- Experience in IT Operations, Systems Administration, Software Support, or Software Development
- Experience collaborating directly with Product Managers and Engineers in an agile environment
- Experience using visual design and information architecture principles to create intuitive user interfaces
- Experience using Figma for design and prototyping
- Experience creating, contributing to, and maintaining design systems
- Experience working with product management and engineering teams to deliver features to market
- Portfolio demonstrating strong UX process and polished visual execution
- Comfort working in a fully remote team with strong asynchronous communication habits
- Bachelor's degree in Computer Science, Information Technology, Graphic or Software Design, or Fine Art
NinjaOne Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NinjaOne and has not been reviewed or approved by NinjaOne.
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Healthcare Strength — Health coverage spans medical, dental, and vision with a notable employer premium contribution, alongside mental-health and wellness programs. This combination indicates robust support for routine and preventive care.
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Leave & Time Off Breadth — Policies highlight unlimited or flexible PTO alongside paid holidays and sick time, as well as generous parental leave. Flexible scheduling and hybrid/remote options reinforce time-off usability.
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Fair & Transparent Compensation — Pay is characterized as decent to good overall and competitive for many engineering and senior IC roles. Publicly posted ranges and salary snapshots align to market-typical totals in several functions.
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The Company
What We Do
NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform simplifies endpoint management, patching, and visibility for environments at any scale. It is proven to increase productivity, reduce security risk, and lower costs.
Why Work With Us
NinjaOne is proud to be an independent, founder-led company. NinjaOne is filled with passionate, driven people of all backgrounds. We’re proud to celebrate our differences and build a company based on integrity, inclusion and acceptance. We invest in our staff and implement a policy of transparency with a flat organizational structure.
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