Join us as a Product Designer
You'll be responsible for designing and optimising end-to-end customer experiences that drive measurable customer and commercial outcomes
You'll partner with Product, Commercial and Engineering teams to shape priorities, challenge assumptions and ensure customer insight is translated into experiences that support growth
You’ll be operating in a fast-paced environment, working end-to-end to understand user needs and deliver cutting edge design
It’s a leading role, where you’ll have the opportunity to work within cross functional design teams to deliver best in class solutions for our digital projects
As a Product Designer, you’ll lead the design thinking in your projects, including new ways of working, new user research techniques and new products within the Fintech innovation space. Your work will bring high quality designs to meet the needs of our customers and the business.
Throughout the course of your work, you’ll collaborate with others to develop and meet the standards through peer reviews and knowledge sharing. You’ll also be managing and leading workshops and craft reports, as well as contributing to playback sessions with multiple stakeholders.
Your responsibilities will include:
Pushing the usability and market success of our new and current products, enabling us to fulfil our business objectives
Designing with clear hypotheses linked to customer behaviours and commercial outcomes, validating solutions through testing and iteration
Producing journey maps, UX wireframes, hi-fidelity UI and prototypes to effectively communicate design ideas to obtain stakeholder buy-in
Running and managing ideation, brainstorming and critic workshops with multiple stakeholders
Working closely with engineering, product, and business teams to find solutions to design challenges that appeal to customers
Translating customer and market insight into design decisions that improve acquisition, conversion, activation and customer value
Influencing stakeholders across Product, Commercial and Engineering teams, using evidence to challenge assumptions and drive customer-centred decisions
We’re looking for someone with experience of delivering customer focused designs and ideally including native mobile design. You’ll also bring the ability to work well in an agile, fast paced and data driven environment.
We’ll also expect you to have:
A background in designing and optimising customer journeys, with demonstrable evidence of measurable outcomes such as conversion improvement, adoption, engagement or reduced customer effort
Knowledge and experience of translating user research and behavioural insight into product decisions and prioritised design improvements
Good written and verbal communication skills
Highly skilled at balancing customer needs, commercial objectives and delivery constraints, making informed trade-offs to deliver solutions that create value for both customers and the business.
Hours
35Job Posting Closing Date:
07/09/2026Ways of Working:HybridSkills Required
- Experience delivering customer-focused designs, ideally including native mobile design
- Experience designing and optimizing customer journeys with demonstrable measurable outcomes
- Knowledge and experience translating user research and behavioral insight into product decisions and prioritized design improvements
- Good written and verbal communication skills
- Ability to balance customer needs, commercial objectives, and delivery constraints
- Ability to work effectively in an agile, fast-paced, data-driven environment
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
