Product Designer, WFM (Workforce Management)

Job Description

Zendesk builds software crafted to improve the customer experience. We lead the industry with sophisticated software, but we’re constantly innovating and can’t wait to outdo ourselves in the future! Design is an integral part of everyday life at Zendesk. We believe in a collaborative working style, working hand in hand with Product Managers, Engineers, Content Designers, and Researchers. We work with a bias towards rapid prototyping, experimentation, and an obsession with our customers and their needs.

Who we’re looking for

We are looking for a daring and driven Product Designer to join our workforce management (WFM) design team, to help define the future of customer support. With Zendesk’s acquisition of Tymeshift, the WFM team is one of Zendesk’s fastest-growing design teams, and the successful candidate will be joining at the right time to work with cross-functional partners on improving and defining WFM core scheduling experience. You will focus on tactical work to create and build improvements and enhancements for scheduling experience and other initiatives to deliver the WFM roadmap.

As a product designer, you will take a user-first approach and design for a broad variety of customers, from small startups to large enterprises, from single product users to those using our full omnichannel suite. You understand the value of taking time away from the artboard to focus on relationships and clearly communicate your design decisions to cross-functional partners. You appreciate the value of consistency coupled with the ability to remain flexible enough to accommodate critique and change—a Zendesk core value we call “humblident.”

You are comfortable with sophisticated, ambiguous problems, and can break them down into smaller, well-defined, and easily understood initiatives. You understand the business value of good design and pay attention to the details. You can collaborate with multiple designers to tap into their expertise and create a sophisticated experience for users.

What you will get to do every single day

• Work across multiple cross-functional teams, teaming up with product managers and engineers on developing designs from ideas to execution

• Partner with UX researchers, content strategists, and other product designers to ensure a detailed and broad approach to the design process

• Work closely with other product designers to help realise our product vision. Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products

• Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle
   

What you bring to the role

• You have some professional experience crafting consumer or business SaaS applications

• Ability to operate in a technical environment and help visualise the impact of technical decisions on the global user experience

• Proactive self-starter thriving in ambiguity and capable of communicating and prototyping design concepts rapidly at all levels of fidelity

• A strong portfolio that showcases your work, provides details of your role on projects and shows examples of systems thinking and functional designs that you have developed from start to finish

• Nice to have - experience crafting solutions for enterprise products or sophisticated systems with multiple levels of dependencies

It would be a real plus if you had

• Experience with designing for SaaS, preferably in the B2B space

• Experience with SFA and/or CRM software

• Experience with Enterprise-level applications
   

When applying for the role, add a link to your portfolio or a link to a use case that can help us understand your design thinking process when solving problems.
 

Zendesk is an equal-opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

The Poland annualized base salary range for this position is zł183,000.00-zł275,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.