Product Designer - Rwanda

Sandtech is a fast-growing scale-up that builds large asset AI Applications for blue chip companies. Currently we deliver across three continents and multiple industry verticals.  The business has 200+ scientists and engineers based in South Africa, the UK and India and currently work in the Utilities, Telco, Healthcare, Insurance and Investment sectors. 

We believe that enterprises can fundamentally improve the way they run their businesses by leveraging the wealth of data they have access to. We build industrial AI applications, supported by digital twin platforms and digital skills transformation, to ensure our applications deliver value. 

Sandtech plans to build out a portfolio of delightful intelligent systems to serve both existing and new clients across industry verticals, and is looking for a product leader for one of our industry domains.

We’ve built over 20 production-grade AI Solutions that are in active use by our clients today. These applications have fundamentally changed the way our customers run their operations. We have won multiple awards for the work we’ve done - including Water Productivity App of the Year and UK Data Science Project of the Year (2021).

Our vision is to be famous for our modular, multi-channel AI and digital twin products that are configured and deployed quickly and easily across the world to enable meaningful change for clients, impacting billions of people.

To achieve this we are on the journey to becoming a product-led company, taking the lessons from solutions we’ve built and creating roadmaps for new product development. Our Chief Product Officer and Stakeholders are building product teams and creating domain roadmaps.

We are creating cross-functional Product teams in each of our industry domains with strong alignment between a Product Manager and design, engineering and data science. This role requires a strong combination of technical knowledge, design & business acumen, and interpersonal skills to collaborate with cross-functional teams and deliver exceptional products that meet market needs and align with our company's goals.

Our product team vision is for this to be the place where product people become experts, so they can take these skills with them forever and have flourishing and rewarding careers.

As a Product Designer you will be responsible for a set of products within an industry. This includes the following activities. 

Product Design:

• Creating wireframes and detailed designs within the existing design system
• Support design activities by collaborating with Business Analysts, Data Scientists & Developers directly in your team and Lead Product Designers & Product Managers
• Test and iterate on designs to improve the user experience
• Present and advocate for design decisions to stakeholders and users
• Gather and evaluate user requirements, by facilitating workshops sessions
• Ensure that designs meet business goals and technical constraints
• Identify and troubleshoot UX problems
• Keep updated design processes and workflows
• Stay up-to-date on the latest design trends and technologies
• Considering the ethical implications of design decisions, and designing products and services that are responsible and beneficial to society
• Maintaining and adding to the design libraries and documentation

User Research:

• Support user research activities such as: user interviews, focus groups, surveys and usability testing
• Conducting user research to understand user needs and pain points, and using this information to inform design decisions
• Developing and maintaining user personas
• Creating and using user journey maps
• Conducting competitive analysis
• Advocating for user-centred design

The ideal candidate should have a problem-solving mindset with design & user experience expertise, who wants to shape the growth of a major global scale-up.  They should have a product mindset - with unwavering user focus and drive for scalability and shaping the growth of a global-scale platform.

• Proven 3+ years experience as a Product Designer, with a track record of successfully bringing products to life in a dynamic environment
• Product experience with B2B products and relationships
• Experience in designing data heavy applications
• Strong understanding of product design methodologies and tools
• Excellent communication and interpersonal skills
• Analytical mindset with a strong systems thinking capabilities
• Project design skills and the ability to support cross-functional teams
• Expertise in agile development methodologies
• An inclination towards action and clarity
• Strong foundational understanding development principles spanning front-end implementation and database structures 
• Experience in the water utilities industry is a bonus
• Native or fluent in French and English 

This Product Designer position offers the opportunity to shape the future of our products, drive innovation, and make a significant impact on our company's success. 

If you are a strategic system thinker, have a passion for product design, and thrive in a collaborative environment, we encourage you to apply.

• World leading scale-up growing quickly, winner of multiple international awards with lots of scope for growth
• Working with a  group of technology professionals who are building cutting-edge AI for the world
• A great environment of energetic, fun-loving and interesting people who love to explore
• Making an impact - doing meaningful work that will make a huge difference in the world... that you can proudly tell your kids about

• Performance: Demand black belt execution
• Impact: Innovate to solve real-world problems
• Adventure: Choose growth, even when it’s uncomfortable 
• Courage: Put your body on the line
• Humility: Stay grounded and walk barefoot
• Humour: Explore the unknown with gumption