Natterbox builds AI communications that elevate human-led customer conversations. This is a hands-on, delivery-focused design role. You will be our only designer, working directly with Product Owners across the platform.
What you’ll do
- Work with each Product Owner to turn their vision into beautifully designed and built products.
- Use AI alongside Figma for rapid prototyping: building clickable prototypes and exploring and testing ideas quickly.
- Own and maintain our Figma component library, which is central to how we ship with quality and confidence.
- Design complex enterprise workflows, including real-time monitoring, configuration and retrospective analysis, balancing simplicity for new users with depth for experienced ones.
How we work
Product at Natterbox is a small, senior team with a flat structure. As our only designer, you will work directly with Product Owners across the platform and own your own quality bar. Our engineering is AI-accelerated, which raises the standard expected of craft and judgement.
Requirements
What you must have
- Strong Figma skills, with hands-on experience building and maintaining component and design systems.
- A designer who embraces AI as part of the craft: able to prompt well and use it with imagination, while understanding where manual effort and well-built systems still matter.
- Shipped B2B or SaaS products with genuinely complex workflows, rather than marketing sites or consumer-only work.
- The ability to operate as the only designer, and to own your own quality bar.
Benefits
What we offer
- Competitive salary and bonus.
- Hybrid working, based in the UK. Approximately 1 day per quarter in our London office
- Ownership of design across the whole platform.
Growth
Product Owners currently own user research. There is room to grow into research-led problem framing over time if you wish, but it is an opportunity rather than a requirement for the role as it stands.
Skills Required
- Strong Figma skills, including building and maintaining component and design systems
- Comfortable using AI as part of the design craft, including effective prompting and judicious use
- Proven experience shipping B2B or SaaS products with complex workflows (not consumer/marketing sites)
- Ability to operate as the sole designer and own the design quality bar across the product
- Experience designing complex enterprise workflows including real-time monitoring, configuration, and analysis
What We Do
Natterbox is an AI Powered contact center solution that's embedded and managed inside Salesforce. We help Salesforce-first companies to personalize their conversation journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables you to create and manage your entire business phone system and contact center globally, inside the world’s #1 CRM. With key CTI and contact center features including IVR, ACD, click-to-dial, call recording, call routing, mobile, auto-logging, speech analytics and dialer
