Senior Product Designer - AI

Hey! We’re Plum, your smart saving and investing app on a mission to help grow money for life. Whether you’re stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum’s got your back.

Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI – that’s the magic of Plum! As recognition for our work, we’ve received awards from the likes of Deloitte, Finder, and more.

That’s all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we’re looking for more brilliant people to join us on our journey.

The Role

We are seeking a passionate Product Designer to join our expanding design team in London, UK. You will report to the Head of Design and play a vital role in helping Plum develop intuitive, user-centred financial products. As a member of one of our squads, you will be responsible for the design output of that team. You will collaborate closely with cross-functional team members and other designers to ensure that every aspect of the product aligns with user needs, business objectives, and Plum’s mission to promote financial well-being. 

Responsibilities:

• Understand User Needs: The ability to inspire creative thinking by collaborating with researchers to identify unmet needs.
• Frame Challenges: The ability to pinpoint key driving questions that motivate you and your team to seek innovative AI-driven solutions.
• Explore Problems: The ability to formulate hypotheses and employ both divergent and convergent thinking to analyse and synthesise various possibilities.
• Collaborate and Innovate: The ability to partner with your AI squad and your design teams to explore and implement cutting-edge applications of conversational AI.
• Design Conversational Experiences: The ability to create intuitive flows and interaction patterns, ensuring they are empathetic, engaging, and aligned with Plum’s brand.
• Make Possibilities Tangible: The ability to "build to think," creating conversational prototypes to experiment with and test your hypotheses.
• Reflect and Learn: The ability to gather feedback from experiments to learn and refine conversational experiences continuously.
• Create Stories: The ability to craft narratives that clearly explain design decisions and facilitate collaboration with the team and stakeholders.

Requirements:

• Proven experience as a Product Designer or similar role, with a strong portfolio showcasing user-centred design solutions
• Proficiency in design and prototyping in Figma
• Experience with user research methods and the ability to collaborate with researchers to translate insights into actionable designs
• A solid understanding of the end-to-end product design work, including but not limited to, user experience design, visual design, and accessibility principles
• Strong communication skills and the ability to clearly articulate design decisions to both technical and non-technical stakeholders
• Self-motivated with the ability to manage multiple projects and deadlines in a fast-paced environment
• Experience in fintech or a related industry is a plus but not required
• Bachelor’s degree in Design, Human-Computer Interaction, or a related field is preferred.

The interview process: 📌

1. Meeting with our Talent Specialist
2. Meeting with the Head of Design
3. Take Home Assignment: Design Challenge
4. Design Challenge Presentation

Plum's Perks:

• Own part of the company you're helping grow through stock options
• Private health insurance
• Annual training budget
• Plum Premium for free
• Competitive referral scheme
• Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus
• Team breakfasts and team lunches
• 25 days holiday + bank holidays
• 45 work-from-anywhere days to give you flexibility to work your way
• 2 weeks sabbatical after 4 years to take the break you deserve
• Enhanced parental leave
• 1 paid volunteering day annually
• Annual team trip to a surprise destination!
• A fun, inclusive company culture (think 🦄🌈💯)

If you think this sounds like you, don’t hesitate to get in touch!

Thanks,

Plum Τeam 💜

* Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.