Jobs at Plum (withplum)

Own a core product area end-to-end: set strategy and roadmap, run discovery with customers and data, partner with engineering and design to ship and iterate, define success metrics, prioritise trade-offs, work with Compliance and Risk, and drive measurable growth and impact.

Join Plum's investment operations team to manage ISA administration (transfers, repairs, voids, cancellations), HMRC ISA reporting, trade surveillance, daily cash and stock reconciliation, and collaborate with CASS, product, compliance and engineering teams to maintain robust processes.

Coordinate and deliver onboarding and refresher training for FinCrime analysts, maintain procedure and documentation libraries, support quality assurance reviews, track QA findings and remediation, and drive continuous improvement of AML/KYC, sanctions screening, and transaction monitoring processes through training, documentation, and stakeholder collaboration.

Investigate and resolve complex technical issues escalated from frontline support, perform root-cause analysis, support incident management, collaborate with Engineering and Product, maintain runbooks and documentation, work with third-party providers, and communicate with customers on escalated cases to ensure timely resolution and identify automation opportunities.

Own a core product area end-to-end: set strategy, run discovery, prioritize roadmap, partner with engineering and design to ship, measure, iterate, and align metrics with company goals while navigating regulation and risk.

Own and optimise Plum's website and digital estate to deliver exceptional user experience and growth. Lead SEO/GEO strategy using tools like Semrush, Peec.AI and STAT, manage CMS content, run GA4 analysis, implement A/B tests, use AI agents to find content gaps, and ensure content across 10 markets is accurate and compliant while influencing cross-functional stakeholders.

Design, build and maintain modular, scalable, performant backend systems across the full software lifecycle; diagnose and resolve system issues; mentor junior engineers; collaborate with product and cross-functional teams; iterate quickly to deliver customer-focused features.

Build and maintain Plum's iOS app as a senior mobile engineer: write well-tested Swift code, ship App Store releases, collaborate with product/design/backend, mentor junior engineers, and improve CI, testing, and app architecture to deliver excellent user experiences.

Build and maintain Plum's iOS app using Swift and modern iOS technologies. Collaborate with product, design, backend and mobile teams to ship delightful, well-tested features to the App Store, participate in CI/automation, and contribute to product decisions that improve customer financial outcomes.

Hands-on senior product designer working in a cross-functional team to research, prototype, validate and ship mobile product experiences. Collaborate with PMs and engineers, establish design processes and tooling, and iterate using research and testing to improve Plum's iOS and Android experiences.

Drive QA and training for Customer Operations: run manual and AI-powered QA, build and expand autoQA checks, maintain scorecards, track CSAT/compliance/agent performance, translate insights into coaching and training, update SOPs/knowledge base, and collaborate with Product and Ops to improve processes.

The KYC Analyst will carry out customer verification procedures, manage communication for documentation, screen customers, and support process improvement.

Build and iterate Plum's iOS app using Swift and iOS SDK. Write robust, well-tested code, ship to the App Store, collaborate with cross-functional squads, mentor junior engineers, and contribute to product-driven mobile features.

Seeking a Senior Backend Engineer with 5+ years experience to develop scalable systems, mentor juniors, and enhance product development at Plum.

The Senior Backend Engineer will design and build scalable systems, mentor junior engineers, identify process efficiencies, and communicate technical challenges effectively.

The role involves designing scalable systems, mentoring junior engineers, and collaborating in a cross-functional team to improve product quality.

Provide video-first financial guidance to mass affluent clients on wealth accumulation, ISAs, pensions and goal-based planning. Convert centralised, pre-qualified leads, ensure FCA-compliant suitability reports using Plum's tech, and feed customer insights into product and engineering roadmaps.

The Staff Engineer at Plum will drive technical strategy, architect systems for user engagement, mentor engineers, and enable rapid experimentation across platforms.

Lead the strategy and execution of Payments and FinCrime platforms, ensuring efficient money movement and financial crime prevention, while managing and mentoring a team of Product Managers.

As an Android Engineer, you will develop Plum's Android app, collaborating closely with design teams and applying your knowledge of Android architecture and Kotlin programming.