Product Design Manager, OS

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
We are looking for a Product Design Manager for our OS Design team.
The Operating System (OS) team at Cash App takes a horizontal view of the Cash App. It is their responsibility to raise the ceiling of Cash App by defining and governing the overarching product experience, ensuring our customers experience a high quality, intuitive app. They do this through the definition of next generation experiences and creations and governance of CashOS. This team is part innovators, part systems thinkers. OS is an exciting environment at the center of Cash app's future and we are seeking an imaginative and driven design leader to join our growing team.
This design leader will work closely with our leadership team, other designers across Cash app and cross functional partners to create world-class work. They will be expected to be both a maker and manager directly connected to what ends up in customers hands.
As a maker, they will establish and lead direction on core product experiences, interactions and new features. They will work on all our core surfaces, partnering fluidly between stakeholders to drive direction and help build our OS systematically. They will ensure that the magic of the Cash App brand is felt through our product. They will push the boundaries of what we can achieve and help us create one of the best designed products in the world. You excel at providing direction and constructive feedback to achieve high levels of craftsmanship, ensuring high quality work while collaborating effectively with principals, senior partners, and leadership
As a manager, they will lead and scale a distributed design team for key work streams within OS. Guiding the careers and development of their team, ensuring the amplification and growth of team members. They will recruit a well-rounded team of designers, promote an inclusive environment for design excellence and growth, facilitate connections across teams and disciplines and product areas, influence the product vision at multiple altitudes and drive positive customer and business results.
This position is full-time and available for remote in the US.
Qualifications

• Customer-centric: you know how to balance the needs of customers with that of the business. You understand how to use storytelling and the craft of design to build cross-functional alignment toward a customer centric experience
• Thrive in ambiguity: You tackle problems with grit and determination, applying systems-thinking to proactively drive conversations forward.
• Insist on focus: Skilled in strategic thinking, able to set clear goals for your team and projects, impacting key business metrics.
• Compete on creativity: you pursue bold ideas and take risks, challenging the status quo and questioning constraints to imagining new futures that unlock holistic experiences for our customers.
• Systematic thinker: A deep penchant for systems thinking. Passionate about turning complex ideas, requirements and user needs into delight, scalable design solutions.

• 7+ years of experience in design management both leading and building product design teams of between 5-15 people.
• Extensive experience working on teams that build own core experience with customers or zero to one projects
• Demonstrated impact on product strategy and user experience in previous roles, preferably within tech or financial services.
• A portfolio showcasing experiences you've designed for varying platforms and devices (iOS, Android, Responsive Web, etc)
• Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.
• Outstanding UX capabilities and strong visual design competency, including visual, UI/UX, and systems-design.
• A passion for an iterative process. You think fast on your feet, come up with solutions to important situations, are swift to make decisions and take calculated risks.
• Excellent communication and storytelling skills, as well as the ability to align teams and stakeholders around a shared vision.
• A growth mindset, proactively seeking out opportunities to improve, always searching for new knowledge and ideas. You experiment, learn from failure, and iterate.

Qualifications

• Customer-centric: you know how to balance the needs of customers with that of the business. You understand how to use storytelling and the craft of design to build cross-functional alignment toward a customer centric experience
• Thrive in ambiguity: You tackle problems with grit and determination, applying systems-thinking to proactively drive conversations forward.
• Insist on focus: Skilled in strategic thinking, able to set clear goals for your team and projects, impacting key business metrics.
• Compete on creativity: you pursue bold ideas and take risks, challenging the status quo and questioning constraints to imagining new futures that unlock holistic experiences for our customers.
• Systematic thinker: A deep penchant for systems thinking. Passionate about turning complex ideas, requirements and user needs into delight, scalable design solutions.

• 7+ years of experience in design management both leading and building product design teams of between 5-15 people.
• Extensive experience working on teams that build own core experience with customers or zero to one projects
• Demonstrated impact on product strategy and user experience in previous roles, preferably within tech or financial services.
• A portfolio showcasing experiences you've designed for varying platforms and devices (iOS, Android, Responsive Web, etc)
• Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.
• Outstanding UX capabilities and strong visual design competency, including visual, UI/UX, and systems-design.
• A passion for an iterative process. You think fast on your feet, come up with solutions to important situations, are swift to make decisions and take calculated risks.
• Excellent communication and storytelling skills, as well as the ability to align teams and stakeholders around a shared vision.
• A growth mindset, proactively seeking out opportunities to improve, always searching for new knowledge and ideas. You experiment, learn from failure, and iterate.