Product Design Manager - Consumer Experiences

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The design team at Plaid is made up of product designers, researchers, and content strategists who work with our cross-functional partners to create Plaid’s products

In this role you will manage a team of individual contributors that are a mix of product designers, a researcher, and a content designer. As a leader for two product areas at Plaid you will be a member of the cross-functional leadership team for both units driving design execution, developing product strategy with Product Management leaders, and coaching your designers. You and your team will own the near-term design execution for your product areas while also leading the work to develop the long-term strategy for evolving Plaid’s products.

Responsibilities

• Shipping delightful and easy-to-use experiences, whether they’re for consumers or developers
• Working on all types of problems: complex, ambiguous, large redesigns, small wins, internal demos, etc.
• Closely collaborating with engineering, product, and marketing teams from planning through execution
• Producing high-quality work that not only pushes the experience forward, but inspires others and raises the quality bar
• Working directly with design, product and engineering leaders, helping craft compelling narratives, strategies, and inspiring demos
• Managing a team of individual contributors at different stages of their careers and coaching them to grow
• Joining a team of talented designers and contributing to our design culture through collaboration and leadership

Requirements

• 8+ years of product design experience
• 3+ years of product design management experience
• A portfolio demonstrating outstanding visual design, interaction design, problem-solving, and prototyping skills
• Experience leading large-scale redesigns or net new products, working on complex or ambiguous problems, and on high-viability consumer apps
• Experience managing a team of product designers to produce great work at scale
• An outstanding communicator, storyteller, and facilitator, who can bring people together and build a shared understanding with an inspiring vision and narrative
• Someone who is proactive, organized, curious, pragmatic, and can prioritize their own work independently to maximize their impact at the company

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

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