Be an Early Applicant
Our mission is to protect service members and civilians with intelligent systems.
The Role
Own end-to-end product delivery for complex hardware: manage sales order documentation, inventory validation, defect tracking, and customer acceptance (FAT and on-site). Coordinate cross-functionally to resolve issues, improve processes, and ensure on-time, high-quality deliveries while interfacing directly with customers.
Summary Generated by Built In
Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
The Product Delivery Specialist is a highly detail-oriented, self-driven operator responsible for ensuring the accurate, complete, and on-time delivery of complex products to customers. This role owns critical aspects of the delivery lifecycle, including sales order documentation, inventory validation, defect tracking, and customer-facing acceptance activities. The ideal candidate thrives in a fast-paced environment, can manage multiple parallel workstreams without losing precision, and requires minimal oversight to execute at a high level. They will interface directly with customers during Factory Acceptance Testing (FAT) and occasional on-site acceptance events, ensuring a seamless and professional delivery experience. This individual works cross-functionally with production, quality, engineering, and maintenance teams to resolve issues, improve upstream processes, and uphold a high bar for product quality and customer satisfaction.
Required qualifications:
- 2–5+ years of experience in product delivery, manufacturing, operations, quality, or a related hardware-focused environment
- Proven ability to manage complex, detail-heavy work with high accuracy and accountability
- Experience coordinating across cross-functional teams (e.g., engineering, production, quality)
- Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision
- Strong written and verbal communication skills, including experience interfacing with internal stakeholders and/or customers
- Experience with inventory validation, documentation control, defect tracking, or similar delivery-related processes
- Willingness to travel occasionally for customer acceptance events and on-site inventory validation
Preferred qualifications:
- Experience supporting Factory Acceptance Testing (FAT) or customer acceptance activities
- Background in aerospace, defense, robotics, automotive, or other complex hardware manufacturing environments
- Familiarity with ERP/MRP systems, inventory management tools, or quality tracking systems
- Experience identifying and driving process improvements in manufacturing or delivery workflows
- Prior experience acting as a quality gate or final checkpoint before product delivery
- Military experience in maintenance, logistics, quality assurance, or production coordination roles
- Exposure to configuration management or build documentation processes
#LI-JM1
#LC
Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Skills Required
- 2-5+ years of experience in product delivery, manufacturing, operations, quality, or related hardware-focused environment
- Proven ability to manage complex, detail-heavy work with high accuracy and accountability
- Experience coordinating across cross-functional teams (engineering, production, quality)
- Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision
- Strong written and verbal communication skills, including interfacing with internal stakeholders and/or customers
- Experience with inventory validation, documentation control, defect tracking, or similar delivery-related processes
- Willingness to travel occasionally for customer acceptance events and on-site inventory validation
- Experience supporting Factory Acceptance Testing (FAT) or customer acceptance activities
- Background in aerospace, defense, robotics, automotive, or other complex hardware manufacturing environments
- Familiarity with ERP/MRP systems, inventory management tools, or quality tracking systems
- Experience identifying and driving process improvements in manufacturing or delivery workflows
- Prior experience acting as a quality gate or final checkpoint before product delivery
- Military experience in maintenance, logistics, quality assurance, or production coordination roles
- Exposure to configuration management or build documentation processes
What the Team is Saying
Dylan
Lead Engineer, Planning and Controls-Motion
Mo
Lead Engineer, Platform Automation
Willy
Technical Director
Michael
Engineering Manager - State Estimation
Vibhav
Senior Staff Engineer
Kirby
Mechanical Engineer
Ryan
CEO
Evan
Senior Machine Learning Engineer
Shield AI Compensation & Benefits Highlights
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Healthcare Strength — Company materials describe excellent medical, dental, and vision coverage alongside a mental‑health EAP. Site perks such as an onsite gym in DC and a gym discount in San Diego support a health‑focused offering.
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Retirement Support — Careers materials highlight a 401(k) with company match as part of the standard package. A Total Rewards overview emphasizes retirement features within a broader, transparent compensation view.
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Career-Linked Recognition & Rewards — Compensation for in‑demand technical and senior go‑to‑market roles is described as competitive, with visible engineering ranges and top‑end packages. This points to meaningful upside tied to role, level, and scarce skills.
Shield AI Insights
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The Company
What We Do
Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide.
Why Work With Us
What makes Shield AI special is our people. We unlock the power of autonomy, and in the face of overwhelming odds and challenges, we find ways to win and make a difference for our customers. We bring together software, AI, and aerospace engineering disciplines to deploy the most intelligent aviation capabilities in the world.
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Shield AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
