Product Delivery Manager - Payment Operations Transformation

Job Description
You are a strategic thinker passionate about driving solutions in Payments Operations. You have found the right team.
As a Product Delivery Manager within our Large Scale Strategic Programs team, you will be responsible for setting and improving our organizational objectives and ensuring their consistent accomplishment.
Job Responsibilities:

• Review the wider Payments offering today across JP Morgan.
• Identify solutions that meet operational strategic goals and short-term needs.
• Setup, design, and deliver programs that implement those solutions.
• Streamline interactions across teams and functions to implement strategic designs.
• Coordinate across lines of business and functions to achieve high-quality delivery.
• Own one or more projects across operations-sponsored strategic change programs and be responsible for their successful delivery and benefits realization.
• Ensure project deliverables are tracked in line with plans and stakeholder expectations by creating, maintaining, owning, and communicating schedules, scorecards, detailed plans, and tracking on all projects.
• Provide program management services including governance, business case creation, oversight, setting up of objectives and key results.
• Manage, track, and escalate project risks, issues, and dependencies as well as chair regular review meetings.
• Analyze business and project requirements and use payments expertise to identify creative and timely solutions to project/program needs.
• Prioritize project backlogs, perform change management, and schedule deliveries keeping in mind long-term goals of projects and strategic programs.

Required qualifications, capabilities, and skills:

• At least 10 years of project/program management with a track record of delivering projects end-to-end and meeting their key success factors, with demonstrable project and program ownership in the financial services industry.
• Strong project management skills and ability to work independently to manage a broad range of stakeholders and priorities, to lead, challenge, and influence stakeholders on scope and detail in order to progress multiple projects concurrently.
• Collaboration across delivery teams, multi-tasking, working under tight deadlines, quickly adjusting to changing priorities, and thriving in a high-intensity environment.
• Very strong communication/presentation skills that can be consumed at all stakeholder levels, sound judgment and professional integrity; designing, delivering & presenting executive-level content.
• Strong problem-solving, collaboration, communication, and interpersonal skills with proven ability to influence stakeholders without direct authority.

Preferred qualifications, capabilities, and skills:

• Passion for creatively solving problems and removing bottlenecks to delivery and identifying paths to green with persuasive negotiation skills.
• Experience in building strong collaborative relationships at all levels, and willing to take personal accountability in an inclusive work environment, management of junior team members.
• Good organization skills, demonstrating concern for quality and attention to detail.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.