Product Data Scientist

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As a Data Scientist, you will spearhead our efforts to measure and enhance developer experience to integrate with PayPal's products. This role is central to our mission, offering you the opportunity to work with cutting-edge technology in a fast-paced environment. You will lead the data science projects for the initiatives that optimize features that are adopted by the external developer community, directly impacting PayPal's ability to offer seamless payment solutions to millions of users worldwide.

Job Description:

The Global Analytics and Data Science team is seeking a Data Scientist of PayPal’s SMB Analytics and ML Team to join us as exceptional problem solver with a passion for data insights and a relentless execution focus.

We are responsible to find opportunities and gaps in developer experience, product flows using statistical methods to strategize Product roadmap. This team empowers senior leadership with actionable insights for informed, data-driven decisions.

In this role, we are tackling the complex and fascinating challenge of optimizing the developer experience at PayPal. Developers go through a non-linear journey, from onboarding to integration, and it's crucial to understand their pain points at each stage. This includes analyzing what they search for, how they navigate the platform, when they begin integrating our APIs, and their activities during sandbox testing.

We aim to provide deep insights into these areas by applying advanced statistical methods and cutting-edge data science techniques. This allows us to uncover friction points and provide actionable recommendations to enhance the overall developer journey. Additionally, we leverage the latest generative AI tools to assist developers throughout their integration process. A key part of this role is to measure the efficacy and accuracy of these AI-driven solutions, ensuring they deliver value and improve the experience.

This is a unique opportunity to dissect the end-to-end developer journey, identify opportunities for product improvement, and collaborate with our product and engineering partners to drive innovation in developer tools and resources. The role goes beyond simple analytics, offering the chance to shape PayPal’s developer ecosystem and influence the tools that developers rely on to build seamlessly integrated solutions.

Your day to day:

• Data Analysis and Decision Making:
  • Utilize large, complex datasets to drive improvements in developer KPIs.
  • Employ advanced analytical and statistical techniques to identify trends, issues, and opportunities.
  • Perform deep-dive analytics including Causal Inference analysis, Pre-Post analysis, Sensitivity analysis, financial projections, and additional ad-hoc exercises to provide holistic recommendations.
• Strategic Influence: Develop and present insights and strategic recommendations to Product and Data Science leadership. Influence product direction and strategic decisions through data-driven insights.
• Collaboration and Communication: Work closely with cross-functional teams, including product development, engineering, and marketing to implement data-driven improvements. Occasionally collaborate with developers to optimize their experiences. Mentor junior team members .
• Innovation and Improvement: Lead initiatives to refine existing analytical processes and develop new approaches to business challenges. Promote a culture of continuous improvement and testing.

What do you need to bring

• 3+ years of experience in analyzing multi-dimensional datasets and creating actionable business solutions.
• Strong educational background with a Bachelor’s/Master’s degree in Computer Science, Economics, Statistics, Mathematics, or a related quantitative discipline.
• Expertise in SQL, Excel, and visualization tools such as Tableau or Qlikview. Proficiency in a statistical programming language like R or Python is preferred.
• Demonstrable experience with big data technologies such as Teradata, Hadoop/Hive, and BigQuery.
• Knowledge of Python, Jupyter Notebooks, and SQL.
• Exceptional communication skills to effectively articulate insights and influence cross-functional teams.
• Prior experience in performing data science to fuel insights to drive Product within a high-tech environment.

Personal Attributes:

• A data-driven decision maker, passionate about solving complex problems using analytical solutions.
• A self-starter who is motivated to take initiative and thrive in a fast-paced environment.
• A fun-loving team player who brings energy and enthusiasm to the workplace.
• Comfortable with ambiguity and uncertainty in a dynamic business landscape.

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$72700 to $176000

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.