Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.
Job Description:
As a Product Content Manager, you will work within the Darktrace R&D department to coordinate technical documentation and technical information requests. You will support a team of technical authors and Darktrace product information specialists to ensure our customers, partners, and the wider Darktrace community have the resources they need to succeed.
Successful candidates will learn to identify knowledge sources and build product awareness, cultivate working relationships with subject matter experts, and communicate answers clearly and accurately.
This is a hybrid role, with compulsory attendance of 2 days a week in the Cambridge office.
What you'll be doing:
Handling incoming product and technical questions from customer facing teams, and coordinating with stakeholders to produce accurate responses.
Maintaining approved technical answers in a centralized database as product functionality evolves.
Coordinating change requests for product documentation, balancing accuracy, relevance, and priority.
Reviewing technical documentation, video scripts, and other resources to ensure clarity and alignment with product feature set.
Ad-hoc project work related to technical releases, innovative projects, and localization of content.
What we’re looking for:
Excellent written and verbal communication skills, with the ability to translate complex technical topics into clear messaging
A proactive and self-motivated approach, with the ability to work both independently and collaboratively
Strong organisation, prioritisation, and attention to detail
Confidence managing and coordinating requests across multiple stakeholders and teams
Curiosity and confidence to engage with technical experts and ask the right questions
Ability to tailor communication for a range of audiences, from engineers to end-users
Nice to have:
Experience in project coordination or process management
Exposure to technical documentation, knowledge management, or SaaS/product environments
Benefits:
23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
Additional day off for your birthday,
Private medical insurance which covers you, your cohabiting partner and children,
Life insurance of 4 times your base salary,
Salary sacrifice pension scheme,
Enhanced family leave,
Confidential Employee Assistance Program,
Cycle to work scheme.
Skills Required
- Excellent written and verbal communication skills
- Proactive and self-motivated approach
- Strong organization, prioritization, and attention to detail
- Ability to manage and coordinate requests across multiple stakeholders
- Curiosity to engage with technical experts
- Ability to tailor communication for various audiences
- Experience in project coordination or process management
- Exposure to technical documentation or SaaS environments
Darktrace Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Darktrace and has not been reviewed or approved by Darktrace.
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Healthcare Strength — Healthcare coverage is considered strong in the U.S., with employer-paid medical, dental, and vision noted alongside good networks. Plan quality stands out as a core strength of the package.
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Leave & Time Off Breadth — Time off typically includes around 20–21 days of PTO plus paid holidays, with mentions of an additional birthday day. Parental and family leave are also described as part of the offering.
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Affordable Benefits — Employer-paid health coverage for employees—often extended to dependents—reduces premium costs. This makes core medical benefits more financially accessible.
Darktrace Insights
What We Do
Darktrace, a global leader in cyber security AI, delivers world-class technology that protects over 5,500 customers worldwide from advanced threats, including ransomware and cloud and SaaS attacks. The company’s fundamentally different approach applies Self-Learning AI to enable machines to understand the business in order to autonomously defend it. Headquartered in Cambridge, UK, the company has 1,500 employees and over 30 offices worldwide. Darktrace was named one of TIME magazine’s ‘Most Influential Companies’ for 2021.
