We are looking for a Product Catalogue Creation Manager to join our IT team here at Harrods. This role will be responsible for the acquisition and creation of all new data into our Product Catalogue and managing this through a team.
This is a 12-month fixed term position
About the Role
The Product Catalogue Creation Manager is the technical expert and lead when it comes to product data within the onboarding of product data and understanding its impact on Harrods product lifecycle. You will develop a deep understanding of our data and lead the way in delivering continuous improvements with both internal and external stakeholders.
Job Responsibilities;
· Align closely with Buying, Merchandising, and Online Trade to understand new launches both in-store and online, to plan and ensure business needs are met within product create timelines
· Support the Product Catalogue Operation Manager with defining and putting into action the Product Catalogue Operations strategy
· Reactively manage workload and resourcing of Product Catalogue Creation Administrators daily and intraday, to allocate and prioritise activities and deliverables to drive SLA.
· Identify opportunities, design and execute process and system improvements in support of streamlined, effective operations and increased KPI performance.
· Prepare and distribute weekly reporting to stakeholders on team performance, and other adhoc reporting as required
About You
You are a people leader with a strong track record of managing teams, driving productivity, delivering against quality metrics, and fostering high levels of engagement. You have proven experience in queue and workflow management, volume-driven resourcing, and building effective relationships with suppliers, brands, and third-party stakeholders to influence change and deliver continuous improvement. Experience with SAP Retail, particularly Materials Management, as well as data syndication platforms, is advantageous.
You thrive in fast-paced environments and can confidently prioritise workloads, make day-to-day decisions, and manage multiple onboarding projects with minimal supervision. A natural influencer, you are skilled at driving impact and implementing change, even without direct authority, while remaining resilient and adaptable when navigating complexity and ambiguity. Results-driven and highly collaborative, you build strong relationships across functions, levels, and cultures, with experience in e-commerce, product catalogue management, supply chain operations, or multinational environments being highly valued.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
Product Catalogue (Emily Perman)Skills Required
- Experience managing teams and driving productivity, quality metrics, and employee engagement
- Experience managing queues and workflows
- Experience with volume-driven resourcing and workload prioritization
- Experience building relationships with suppliers, brands, and third-party stakeholders
- Experience influencing change and delivering continuous improvement
- Experience in e-commerce, product catalogue management, supply chain operations, or multinational environments
- Experience with SAP Retail, particularly Materials Management
- Experience with data syndication platforms
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
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