Product Business Analyst (Maternity Leave Cover)

Job Role: Product Business Analyst (Maternity Leave Cover)

Location: Skopje 

Reporting to: Product Manager 

Established in 1984, MAK-SYSTEM’s vision is to design, develop, and deliver globally best-of-breed software to manage Blood, Plasma, Tissue, and Cells from end to end using the best technologies and functionalities for the patient’s benefit. Our software solutions continuously support the digital transformation of organizations such as 

• Blood Centers 

• Plasma Centers 

• Transfusion Services 

• Tissue Banks 

• Stem Cell Labs 

• Cell and Gene Therapy (SME to Big Pharma, CMOs, Hospitals) 

 The Product Business Analyst will be responsible for analysing business needs, identifying opportunities for improvement, and supporting the delivery of software solutions. The Product Business Analyst will be working closely with cross-functional teams, including Product Management, Engineering, Quality Assurance, Regulatory, and Client success, to translate business requirements into clear, actionable documentation and insights. 

Key Responsibilities: 

• Collaborate with Product Managers, Product Owners, stakeholders, and subject matter experts to gather, analyse, document, and validate business and user requirements. 

• Develop and maintain high-quality requirements of documentation, including user stories, use cases, process flows, acceptance criteria, and functional specifications, ensuring clarity, completeness, and traceability. 

• Translate business needs into clear, actionable requirements that support product development and delivery activities. 

• Work closely with Engineering and Quality Assurance teams to clarify requirements, support solution design discussions, and ensure accurate and testable implementation. 

• Analyse customer feedback, business processes, product usage data, and operational insights to identify opportunities for product improvements and optimisation. 

• Support market, customer, and competitive research activities by gathering and analysing relevant data, trends, and industry practices to inform product decisions. 

• Contribute to roadmap planning and prioritization activities by providing requirements analysis, stakeholder input, dependency mapping, and impact assessments. 

• Identify and communicate risks, dependencies, gaps, and requirements of complexities that may impact product delivery or business outcomes. 

• Support product releases through the preparation of documentation, training materials, user guidance, and internal stakeholder enablement activities. 

• Engage with internal and external stakeholders to validate requirements, manage expectations, and ensure alignment between business objectives and delivered solutions. 

• Promote best practices in business analysis, requirements management, and documentation standards across product and delivery teams. 

Objectives:   

• ≥95% of requirements accepted without major rework 

• Identify and document process improvements with measurable impact  

• Ensure timely delivery of high-quality outputs through effective stakeholder collaboration  

• Maintain accurate, complete, and up-to-date product and requirements documentation 

Compliance Requirements: 

The employee is required to comply with all applicable data protection and information security policies and procedures relevant to its role. This includes actively supporting the principles of privacy by design and confidentiality when handling personal and health-related information, as applicable to its role. 

The employee shall: 

• Ensure appropriate handling of personal and health information in line with confidentiality and integrity standards; 

• Report suspected data breaches or security incidents promptly; 

• Follow established access control, data classification, and secure communication protocols; 

• Participate in mandatory training and audits related to information security and data protection;  

• Apply the company's best practices and guidance to safeguard information assets and support the company's compliance; and 

• Practice responsibilities as defined in the Information Security Policy in accordance with the employee’s role. 

Previous Experience/Qualifications: 

• Bachelor’s degree in health informatics, Biomedical Informatics, Life Sciences, Nursing, or Information/Computer Science  

• 1–2 years of experience as a Business Analyst or in a related role within a software development and/or healthcare environment, with exposure to clinical workflows and systems  

• Experience in blood banking, transfusion medicine, hospital workflows, plasma, tissue, or cell and gene therapy is highly preferred  

• Strong analytical, problem-solving, and critical thinking skills, with the ability to approach challenges in a structured and practical way  

• Ability to prioritise and manage multiple tasks and activities simultaneously  

• Excellent verbal and written communication skills  

• Strong organisational skills and attention to detail  

• Experience with business analysis tools and techniques, including requirements elicitation, use case development, process modelling, workflow documentation, and technical documentation  

• Familiarity with Agile methodologies and tools such as Jira and Confluence  

• Ability to collaborate effectively across cross-functional teams and build strong relationships with internal and external stakeholders  

• Self-motivated, proactive, and able to work independently  

• Willingness to travel occasionally 

What can you expect from us:

• Comfortable, friendly, professional, and supportive work environment;
• Hybrid work model with a minimum of 2 days per week in the office.
• Private health insurance, sponsored sports and fitness activities, a free meal, fruit and beverages at the office;
• Opportunity to gain international business experience, working for world high-class companies;
• Possibility for personal and professional growth within a stable environment with ongoing training and support;
• Open door policy to all levels of management – everyone’s ideas are listened to and highly appreciated.
• Regular salary reviews
• Annual bonus scheme
• Annual training plans
• English Business classes