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He/She ensures product quality and customer satisfaction. Below are the key tasks and responsibilities aligned with specific Key Result Areas (KRAs) to address their requirements:
Key Result Areas (KRAs) and Associated Tasks/Responsibilities:
Quality Standards and Compliance:
Ensure compliance with global and local financial regulations and standards.
Product Integrity and Security:
Collaborate with cybersecurity teams to ensure the highest standards of data protection and fraud prevention.
User Experience and Satisfaction:
Work closely with product development and customer service teams to implement changes based on customer feedback.
Performance Monitoring and Optimization:
Collaborate with product development teams to optimize product performance and address any performance issues proactively.
Quality Training and Awareness:
Foster a culture of quality & continuous improvement.
Cross-Functional Collaboration and Communication:
Act as the quality advocate within the organization, ensuring that all teams prioritize quality in their work.
Risk Management and Mitigation:
Responsibility: Ensure all quality-related risks are documented, and stakeholders are informed and involved in risk mitigation.
Reporting and Analysis:
Responsibility: Ensure transparency in reporting and make recommendations for actions based on data analysis.
Analytical Skills: Ability to analyze quality data, customer feedback, and performance metrics to identify areas for improvement and ensure data security.
Leadership and Management Skills: Leading and managing cross-functional teams, fostering a culture of quality and continuous improvement.
Communication Skills: Effectively communicating quality standards, expectations, and feedback to various stakeholders, including product teams and senior management.
Problem-Solving Skills: Identifying and addressing quality issues and risks proactively, implementing corrective and preventive measures.
Training and Development Skills: Developing and delivering quality training programs to enhance the skills and awareness of internal teams.
Strategic Thinking: Developing and implementing strategic quality assurance plans aligned with organizational objective
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
What We Do
Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans.
Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.