The Role
Supports the Payments Product Manager with backlog preparation, user stories, acceptance criteria, PSP integrations, payment-flow documentation, issue investigations, and process improvements. Coordinates with payment providers and Engineering, QA, Operations, Finance, and Compliance to track dependencies, resolve blockers, and improve deposit and withdrawal experiences. Uses Jira and Confluence while developing technical knowledge of APIs, JSON, Postman, and SQL in a fintech environment.
Summary Generated by Built In
About
Us
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.
As we
continue to expand, we are seeking a driven and strategic Product Associate (Payments) to
join our team. As a Payments Product Associate, you will support the Payments Product Manager and wider team with backlog preparation, PSP integrations and payment flow improvements to deliver smooth, secure and efficient deposit and withdrawal experiences for our global clients. This role offers hands-on experience working with internal teams and external providers while developing your product and technical knowledge in fintech.
Responsibilities:
- Write user stories and acceptance criteria for smaller changes to the Payments backlog.
- Support backlog preparation, refinement and agile delivery alongside other Product Managers, capturing decisions and following up on open questions.
- Maintain an organized, up-to-date backlog and product documentation using Jira and Confluence.
- Support new payment service provider (PSP) integrations across our network of 30+ providers, documenting payment flows, callbacks, transaction statuses and error scenarios based on provider API documentation.
- Track integration progress, dependencies and blockers through development, testing and launch.
- Coordinate with payment providers and Engineering, QA, Payment Operations, Finance and Compliance to obtain missing information.
- Support payment issue investigations with Engineering and Payment Operations, documenting findings.
- Identify gaps in existing payment flows and processes and recommend improvements.
Requirements
- BSc/BA in Computer Science, Information Systems, Business Administration or a related field.
- 1–2 years of experience in a Business Analyst, Product, QA, Operations or other analyst role within a technology company, or relevant internship experience.
- Fluency in English; additional languages would be considered an advantage.
- Strong analytical and written communication skills, with the ability to break down complex problems into clear steps.
- Strong organizational skills and consistent follow-through, with the ability to manage multiple tasks.
- Interest in how systems work and willingness to explore technical documentation.
- Exposure to payments, fintech, banking or brokerage would be considered an advantage.
- Familiarity with APIs, JSON or Postman, experience with Jira and Confluence, and basic SQL knowledge would be considered advantages.
Resumes
must be submitted in English.
Applicants must be eligible or have legal authorization to work in the country where the position is based.
Applicants must be eligible or have legal authorization to work in the country where the position is based.
Benefits
- Hybrid
Work Model (2 days working from home)
- Wolt
Meal Allowance
- Comprehensive
Health Insurance
- Provident
Fund (Upon completion of the trial period)
- Summer
Short Fridays (August)
- Additional
Paid Annual Leave (up to 30 days, based on years of service)
- Birthday Leave
- Udemy
Business access
- Gym Membership
- Referral
Bonus Program
Sounds
like you? Let’s write the next chapter together!
All
Applications will be handled with the strictest
confidentiality.
Skills Required
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
- 1–2 years of experience in a Business Analyst, Product, QA, Operations, or analyst role within a technology company, or relevant internship experience
- Fluency in English
- Strong analytical and written communication skills
- Strong organizational skills and consistent follow-through
- Ability to manage multiple tasks
- Interest in how systems work and willingness to explore technical documentation
- Additional language proficiency
- Exposure to payments, fintech, banking, or brokerage
- Familiarity with APIs, JSON, or Postman
- Experience with Jira and Confluence
- Basic SQL knowledge
- Eligibility or legal authorization to work in the country where the position is based
- Resume submitted in English
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The Company
What We Do
HFM is an internationally acclaimed, regulated multi-asset broker serving retail and institutional clients worldwide. The company provides online trading services and platforms across forex, contracts for difference (CFDs), futures, commodities, stocks, and indices. Its offering emphasizes competitive trading conditions, innovative tools, partner support, and access to multiple global markets through its financial technology infrastructure, helping traders participate in global markets.
