Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Team Description:
Under General Direction, the Product and Technology Consultant will be required to consult with accounts in their territory or region on a structured basis regarding Sabre products and technologies. In this role he/she will also be required to employ sales techniques, deliver product specifications or performance, as well as participate in the testing, training and implementation of these products and recommendations in the various engagements with their customers. Additionally, if necessary, there will be able to provide responses to RFP's requested by your customers in the process of contract renewals.
The Product and Technology Consultant will manage projects and oversee them to ensure successful implementation, balancing and managing resources in various projects to ensure that the needs of their customers are met, as well as provide feasibility of the requirements required by the client and meet the needs of hardware, third party tools, connectivity, including the proper functioning of the front, mid and back-office tools.
Within the Product and Technology Consultant role he/she will be required to provide your customers in your region with product upgrades, enhancements / service changes in technical or commercial presentations to their customers. He/she will work with the technical and commercial teams of their customers in the implementation of products, upgrades or integrations of Sabre products or third-party technologies.
Key Responsibilities:
- Analyze scenarios using diagnostic tools to identify, problems and recommend solution
- Interface with other internal departments globally, as well as suppliers to resolve customer issue
- Follow-up and escalate unresolved problems to ensure resolution is accomplished
- Track contacts to identify trends and provide feedback to internal departments an to customer
Job Requirements:
- Proficient Sabre host knowledge
- Escalate directly to technology
- Ability to absorb knowledge easily over a short period of time
- Attention to detail and ability to multi-task
- Excellent team skills - ability to work as part of a global team to solve customer issues
- Excellent customer service skills - possess a “can-do” attitude, ability to interact with internal and external customers in a positive and friendly manner
- Excellent communication skills, written and verbal
- Decision making skills - take logical steps to diagnose a problem, able to break down complex issues into manageable tasks
Benefits:
- Meal Vouchers: MXN 3,106 (monthly – paid through meal voucher card)
- Participation in Sabre Mexico´s health insurance benefit plan (team member, spouse and children);
- Participation in Sabre Mexico´s life insurance up to 30 salaries (subject to policy cap amounts - applicable for team member only);
- Use of company-provided laptop and office equipment;
- Participation in Sabre Mexico's training programs;
- 13% Savings Fund (up to legal cap applicable);
- “Aguinaldo” equivalent to 30 paid days (13th salary);
- Vacation days according to local regulations
- All other government-mandated benefits currently given to Sabre Mexico employees.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process.
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What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry.
Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions.
Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives.
Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry.
We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few.
Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology.
We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
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