RESPONSIBILITIES:
- Provide technical product support to bank staff in relation to applications
- Consumer & Small Business Online Banking
- Vendor: Alkami Technology
- Commercial Online Banking
- Vendor: Fiserv’s Commercial Center
- Mobile Banking
- Mobile Capture
- Cash Management/Treasury Management:
- ACH Origination
- Remote Deposit Capture
- Online Wire Services
- Check Positive Pay
- ACH Filter
- Business Bill Pay
- Lockbox
- Sweeps
- Coin and Currency Services
- Commercial Account Analysis:
- Fiserv’s Weiland application
- Consumer & Small Business Online Banking
- Provide subject matter expertise on commercial and consumer products and provide internal training on enhancements as necessary
- Assist with product development by researching and testing product features related to business needs, identify opportunities to leverage functionality or internal business challenges due to technical restraints
- Lead smaller in scope technical product initiatives following the Bridgewater Bank Project Management Office methodology and practice
- Collaborate with cross-functional teams to meet product goals and objectives
- Support the rollout of new commercial products and releases
- Review release notes and provide an analysis of the highlights and scope of work
- Conduct UAT including writing test scripts, testing scenarios to validate the releases enhancements and fixes that impact product usage
- Responsible for the creation, maintenance, and replacement of client user guides and resources
- Develop and implement reporting on product performance metrics
- Act as a technical liaison between Treasury Management and Deposit Operations Teams and product vendors to handle escalated support needs
- Responsible for participating in business continuity testing and disaster recovery planning
QUALIFICATIONS:
- 3+ years related Cash Management/Treasury Management experience (ACH Origination, Remote Deposit Capture, Online Wire Services, Check Positive Pay, ACH Filter, Business Bill Pay, Lockbox, Sweeps, Coin and Currency Services)
- 1- 3 years of experience with Fiserv treasury management products or equivalent experience in Jack Henry, FIS, etc.
- UAT experience with banking products
- Knowledge of Cash Management/Treasury Management products
- Knowledge of Fiserv software strongly preferred or equivalent experience in banking systems such as Jack Henry or FIS
- Exceptional time-management skills with the ability to multi-task and reprioritize daily tasks
- Ability to identify and resolve problems effectively
- Superior customer services skills, excellent organizational and communication skills
- Strong attention to detail
ABOUT BRIDGEWATER BANK:
Picture yourself at one of the Twin Cities’ best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank.
We’re on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that’s why we’ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way.
At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy is just a bonus!
COMPENSATION & BENEFITS:
The typical annual/hourly base pay range for this role is between $63,700- $75,200. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.
Bridgewater Bank provides a broad offering of competitive benefits including (but not limited to):
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Parental leave
- 401(k) with employer match
- Paid vacation & paid holidays
PLEASE NOTE:
The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.
STATUS: Exempt
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 3+ years related Cash Management/Treasury Management experience
- 1-3 years of experience with Fiserv treasury management products or equivalent experience
- UAT experience with banking products
- Knowledge of Cash Management/Treasury Management products
- Exceptional time-management skills
- Ability to identify and resolve problems effectively
- Superior customer service skills
What We Do
Bridgewater Bank (Nasdaq: BWB) has a great entrepreneurial story to tell. It all started with a vision in 2005. That vision was to create a full-service, entrepreneurial bank where answers came quickly, opportunities were plentiful, and the environment was positive and optimistic. It would be an unconventional bank where clients would notice a difference and people would be challenged to grow both professionally and personally. 20 years later, this vision and unconventional model has led to continuous growth and profitability. Bridgewater Bank has: become a top-performing bank nationwide, attracted investments from top institutional firms from coast to coast, become the first Minnesota bank to complete a successful IPO in over 25 years, created an award-winning culture and earned a reputation as a bank that understands clients’ unique needs. Out of the 400+ banks in Minnesota today, Bridgewater sits among the top ten by asset size. But to each of us, this is more than a high-performing bank; it’s a sense of community. We are a team of nimble banking professionals who want to redefine what it means to work in this industry. As our entrepreneurial story continues, we will never lose sight of what makes this place extraordinary – a steadfast commitment to our people. Workplace accolades: Top 150 Workplaces, 2015 – Star Tribune Top 150 Workplaces, 2016 – Star Tribune Top 150 Workplaces, 2017 – Star Tribune Top 150 Workplaces, 2018 – Star Tribune Top 150 Workplaces, 2019 – Star Tribune Top 150 Workplaces, 2020 – Star Tribune Top 175 Workplaces, 2021 – Star Tribune Top 200 Workplaces, 2022 – Star Tribune Top 200 Workplaces, 2023 – Star Tribune Top 200 Workplaces, 2024 – Star Tribune Top 200 Workplaces, 2025 – Star Tribune Best Banks to Work For, 2017 - American Banker Best Banks to Work For, 2018 - American Banker Best Banks to Work For, 2020 - American Banker Best Banks to Work For, 2022 - American Banker Best Banks to Work For, 2023 - American Banker
