Product Analyst

Healthcare systems are struggling; our solution is communication.

Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient's care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen.

As a Product Analyst, your role will be mission-critical and you will be central to shaping the core communication infrastructure of the NHS. You'll directly enable faster, safer, and more accessible patient care. Specifically, you will empower our product squads to make data-driven decisions by measuring the success of product releases, identifying new opportunities through deep-dive analysis, and ensuring we prioritise the most valuable improvements for our users.
To give a flavour of what you might be working on, right now we are focused on:

• Implementing our AI Scribe across GP practices, hospitals, and other care settings, and ensuring every patient leaves an appointment with a clearly documented summary

• Translating our expertise from implementing total triage in GP practices to improve how hospital specialist services deliver care

• Powering communication for Integrated Neighbourhood Teams, a new type of service bringing together staff from different organisations that is pivotal to the government’s 10-year plan

The Unique Challenges You’ll Solve

• Bridging Data and Strategy: Collaborating with product managers to set KPIs for each project and ensuring we track the impact of every change to measure success.

• Optimising the User Journey: Conducting deep-dive analyses in your product domain to understand user behaviour, uncover trends, and generate insights that help identify new opportunities.

• Driving Scientific Improvement: Working with product managers to design, implement, and analyse A/B tests to ensure we move from "gut feel" to data-driven iterations.

What We're Looking For

We need a Product Analyst who embodies our Principles and thrives on significant challenges. We're seeking the core skills below, coupled with a mindset ready for real impact.

We're looking for a Product Analyst to join us at Accurx with:

• Analytical Background: Experience in a product-focused analytics function where you have supported baselining and metric targeting. You don't just pull data; you clean, prepare, and interpret it to find the story, and always ensure your work is contributing to moving product metrics.

• Experimentation Skills: Hands-on experience designing, running, and analysing A/B testing to validate product hypotheses.

• Cross-functional Collaboration: You have experience working with product managers, engineers and designers. You are proactive in asking "why" and seeking to understand the user behind the numbers.

• Technical Toolkit: Proficient in writing accurate and efficient SQL queries to retrieve and manipulate data, and have experience using Python or R for data extraction, transformation, and analysis. You are motivated by deeply understanding the data, developing your technical abilities, and writing correct and readable code.

• Product Analytics Tools: Experience with platforms like Mixpanel or Amplitude. You can build reports and visualisations, and teach others how to leverage analytics to track their metrics.

• Storytelling & Visualisation: Able to use data and analytics to build persuasive arguments. You can present your findings clearly, ensuring stakeholders understand the "so what" behind the numbers.

Our Principles in Action

• Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centred here.

• Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards, giving honest feedback, and only delivering work we're proud of.

• Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals.

• Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first.

• Move with urgency: We’re on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact.

• Be relentlessly resourceful:.We embrace constraints as they force us to think differently, be creative, and focus.

• Embrace challenge:.We value constructive conflict over harmony, having tough conversations for the best outcome.

What We Can Offer

• £40,000 - £60,000 salary + share options up to £14,500.

• Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more

• Flexible Working: We are an office first culture and ask you are in at least 3 days a week.

• Enhanced parental leave policy

• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

...And much more.

Like the sound of this role and want to know more about the company? Here's more about us...

We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate.

Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.

We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help. 

Head over to our main careers page to find out more about the team and our candidate hub.

You can also find out more about us on Medium, LinkedIn and Twitter & Instagram.

Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx.

Diversity & Inclusion

Accurx is committed to being an inclusive employer. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.

Pre-employment Screening

All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If you’d like to ask questions before you apply please email [email protected].