Lead Product Analyst - Onboarding

Posted Yesterday
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London, Greater London, England
Hybrid
75K-100K Annually
Mid level
Fintech • Mobile • Payments • Software • Financial Services
Wise is one of the fastest growing fintechs in the world and we’re on a mission to make money without borders a new norm
The Role
The Lead Product Analyst will analyze data to enhance user onboarding and account access, collaborating with cross-functional teams to provide insights and improve product features.
Summary Generated by Built In
Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for a Lead Product Analyst (Individual Contributor) to join the Onboarding squad and the Account Access & Recovery team. The team owns key core flows helping guide users as they register, access and recover their Wise account. 

As a Lead Product Analyst, your mission will be to deeply understand the needs of our customers as they register to Wise for the first time and/or need to access their account, partner with your cross-functional team to solve the most critical pain points they are facing, drive strategy and growth by providing data driven insights and recommendations. This would mean finding the right balance and friction to deflect bad actors whilst providing legitimate users with a good experience.

In this role, you will also have a unique opportunity to work across a horizontal team and collaborate with other domains like Onboarding, Fincrime, Finance, Product verticals and so on.

For more information on our Analytics Career Map and levelling structure, click here.

WHAT YOU’LL BE DOING

  • Derive actionable insights from data to inform product decisions, to help support and improve onboarding and access to Wise for new and existing customers

  • Partnering with your product manager, engineers and designers throughout the product development lifecycle to build and iterate product changes based on your insights

  • Evaluate high impact areas of opportunity, find ways to support & accelerate, or identify and advocate for better alternatives

  • Build automated data pipelines and dashboards to minimise repetitive tasks and allow data self-serve

  • Help your team understand their progress and communicate this outside of your team by defining and reporting on KPIs that measure what matters

WHAT YOU’LL BRING

  • You have strong quantitative skills with hands-on data manipulation and analysis, advanced SQL skills and experience working with data pipelines

  • You have strong communication skills and an ability to translate business problems into analytical solutions

  • You have experience working with data visualisation tools (Looker, PowerBI, Tableau etc.) and Python/R

  • You have the ability to derive actionable insights from data to inform product decisions, from improving our onboarding flow to reducing friction and saving costs

  • Creative problem solving skills and an ability to prioritise in a fast-paced environment 

NICE TO HAVE BUT NOT ESSENTIAL

  • Knowledge of the FinTech ecosystem

  • Knowledge of the Fraud and Authentication space

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Additional Information

What do we offer: 

  • Salary: £75,000 - £100,000

  • Company Restricted Stock Units

  • Numerous great benefits in our London office 

Key benefits:

  • Hybrid working 

  • Paid annual holiday, sick days, parental leave and other leave opportunities

  • 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Top Skills

Looker
Power BI
Python
R
SQL
Tableau

What the Team is Saying

Lindsay
Surendra
Smrithi
Pavan
Jennifer
Lauren
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The Company
8,000 Employees
Year Founded: 2011

What We Do

Wise is a global technology company, building the best way to move and manage the world's money.

With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies.

In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.

Why Work With Us

We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.

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Wise Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.

Typical time on-site: Not Specified
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