Introducing Chargeflow
Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.
Who We're Looking For - The Dream Maker
The position is a rare hybrid role combining data analytics, payments expertise, persuasive storytelling, and AI Agents management.
You’ll become a subject-matter expert in payment-disputes and AI+ behavioral decision-making. This will enable you to analyze the full dispute lifecycle, QA and improve AI agent performance, and build compelling evidence defense cases that convince card-issuers to reverse disputes. Over time, you’ll take on full product ownership - from data ingestion to AI calibration - truly making this one of the most futuristic analyst roles in the industry.
Primary Responsibilities
- Master the Domain: Learn card scheme (e.g. Visa) rules & PSP (e.g. PayPal) workflows.
- Analyze & optimize performance across the dispute funnels, identify improvement areas, and increase win rates and recovery rates, as well as create dashboards for monitoring.
- Combine data and dispute rules into persuasive evidence that resonate with human decision-makers.
- Manage the AI agents structure, logic, prompts and optimize outputs and processes in collaboration with Product & Engineering teams.
Secondary Responsibilities
- Support Proof of Concepts for VIP clients, including select customer-facing work.
- Collaborate with the offsite Operations team on manual processes and new data integrations.
Requirements
What It Takes:
- 1-4 years of experience in data/product analysis or a related role - Must
- High proficiency with SQL or Python - Must, experience with Python is an Advantage
- English is a must - You’ll be working with people who do not speak Hebrew
- Very analytical, focused, organized, autodidact, eye for detail, and undeterred by challenges; Can do/ Problem-Solver/ Senior Mentality Approach.
- Strong interpersonal skills with a collaborative mindset. Prepare for cross-functional collaboration with Product, Engineering & Operations.
- Proactive adopter of AI tools
Advantages
- Direct experience with card payment disputes/chargebacks
- Background in FinTech, payments, or fraud prevention
Our Story
Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach. Propelled by nearly $20 million funding round led by OpenView Venture Partners and key fintech investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.
Top Skills
What We Do
Chargeflow is the world's first fully automated chargeback automation platform, designed to help eCommerce merchants.
Our hands-off solution enable merchants to focus on growth while improving their overall success rates to the highest in the industry.
