Jobs at Chargeflow

Own end-to-end reconciliation of customer payments against invoices across multiple payment channels and systems. Investigate unmatched, partial, and unexpected transactions, track unpaid balances, follow up through resolution, and maintain clear working papers. Use Excel extensively for large datasets, pivot tables, lookups, and reconciliation analysis. Collaborate with Billing, Finance, Operations, Customer Success, and customers, while identifying opportunities to improve manual workflows with AI tools.

Lead Chargeflow’s sales organization and revenue strategy as the company scales toward $100M and beyond. Hire, manage, and develop 10–15 sales leaders and executives; oversee full-cycle sales execution; improve processes, CRM workflows, and reporting; support strategic deals; and collaborate cross-functionally to drive growth. The role requires payments, fintech, or fraud-prevention expertise, startup scaling experience, hands-on sales leadership, and regular work from the company’s New York City office.

Own end-to-end customer implementations from contract signature through go-live. Troubleshoot APIs, webhooks, data flows, and payment integrations; manage implementation plans, timelines, milestones, and risks; lead technical and executive customer calls; coordinate internal teams; support complex integrations; and improve onboarding through documentation, tooling, and automation.

Lead and manage onboarding projects for Enterprise and complex SMB customers, serving as primary contact from contract to activation. Create and execute onboarding plans, remove blockers, drive completion and first value, improve processes and automation, and collaborate cross-functionally to surface and resolve implementation friction.

Drive enterprise B2B sales by prospecting, building relationships, and generating high-quality opportunities. Execute multi-channel outreach, track and optimize results, represent the company at events, collaborate with marketing and sales for lead handoff.

Manage and resolve alert transactions in the PSP system: locate transactions, issue refunds, cancel subscriptions, document chargebacks and other outcomes, communicate with merchants, and propose process improvements to streamline alert handling.

The Enterprise Customer Success Manager will drive customer engagement, retention, and product adoption through strategies like effective email marketing and KPI monitoring.