Jobs at Chargeflow

Provide live chat and email support to B2B customers using Chargeflow. Investigate billing, technical, administrative, chargeback, and fraud-prevention issues; troubleshoot product usage; document interactions; manage escalations; collaborate cross-functionally; and communicate clear resolutions. The role requires strong English communication, problem-solving, organization, ownership, and experience with CRM and ticketing systems. Fintech, SaaS, Intercom, Zendesk, chargeback, and compliance experience are preferred.

Own end-to-end reconciliation and collections across customer accounts. Match payments to invoices, investigate unmatched or partial items, track outstanding debts, and resolve discrepancies through month-end and beyond. Maintain clear working papers, verify data across systems, communicate with internal teams and customers, and use Excel extensively. Identify opportunities to improve repetitive processes with AI tools such as Claude.

Own end-to-end reconciliation of customer payments against invoices across SMB and Enterprise accounts. Investigate unmatched, partial, and inconsistent transactions; track unpaid balances through resolution; maintain detailed working papers; and communicate billing issues clearly with internal teams and customers. Use Excel extensively for large datasets, pivot tables, lookups, and SUMIFS. Identify opportunities to improve manual workflows using Claude and other AI tools.

Own end-to-end reconciliation of customer payments against invoices across multiple systems and payment channels. Investigate unmatched, partial, and unexpected items, track outstanding debt, and follow up through resolution. Maintain accurate working papers, communicate billing issues clearly with internal teams and customers, and use Excel extensively for large datasets. Identify opportunities to improve repetitive processes with AI tools such as Claude.

Drive enterprise B2B sales by prospecting, building relationships, and generating high-quality opportunities. Execute multi-channel outreach, track and optimize results, represent the company at events, collaborate with marketing and sales for lead handoff.

Lead a hands-on engineering squad building real-time, decision-making AI systems at scale. Own architecture, ship critical system components, mentor engineers, embed AI into team workflows, and define the engineering culture and processes.

Manage and resolve alert transactions in the PSP system: locate transactions, issue refunds, cancel subscriptions, document chargebacks and other outcomes, communicate with merchants, and propose process improvements to streamline alert handling.

Own the BI layer end-to-end: define and document KPIs, build decision-ready dashboards, implement data quality and observability, triage BI requests, and partner with Product, Finance, Ops, and Leadership to ensure trusted metrics and proactive monitoring.

The Enterprise Customer Success Manager will drive customer engagement, retention, and product adoption through strategies like effective email marketing and KPI monitoring.

Lead and manage onboarding projects for Enterprise and complex SMB customers, serving as primary contact from contract to activation. Create and execute onboarding plans, remove blockers, drive completion and first value, improve processes and automation, and collaborate cross-functionally to surface and resolve implementation friction.