Product Analyst I - Loyalty (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Welcome to Product Management at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey.

Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member to join our technology team, partnering with product teams to bring product-market viability ideas that inspire, innovate and deliver elevated experiences for our customers and products.

This role is on our Loyalty product team within our Marketing Technology Portfolio. This team is focused on strategic delivery of our Scorecard loyalty program and is central in enabling foundational analytic capabilities and data integrity practices. This role will analyze the use of loyalty points and rewards, and work with key stakeholders to provide data that both grows our Athlete base while also seeks to move Athletes up in higher Loyalty tiers. They will play a key role in points/rewards controllership, and will work closely with our data science partners to analyze trends in CLV.

As a Product Analyst I, you will work closely with product managers, product designers and software engineers to deliver products and services that align to strategic priorities as well as achieve product-market fit. You will be an active participant in the organization and deliver high-quality products through the following:

Analytical Services
As a Product Analyst I, you will support strategic analytic services in partnership with technology and business teammates. You will work within a portfolio domain and function to develop an in-depth understanding of the business, processes, services and operations.

Data Steward
Where appropriate, you will act as a technical data steward for priority data domains where you will support efforts in documenting data definitions and key business metric calculations. This role is a critical enabler to ensuring the data moving through the system is governed and accurate within data domains.

Technical Requirements
The Product Analyst I role partners closely with product managers to understand the strategic vision and roadmap of a product. You will work with the product manager on your team to identify and document technical specifications for product development. You will work with software engineering, data engineering and architecture to determine how to develop the solution to meet the product and customer expectations. As part of the team, you are accountable to partner with software engineering and product management on the testing and acceptance of technical requirements before shipping to production.

Operations Support
You will support maintenance and efficiency procedures, monitor product health and stability, gather system statistics and troubleshoot reported errors. Working back with the product team to ensure prioritization and resolution as quickly as possible.

Job Duties & Responsibilities

Execution – How you support and provide oversight to the design and delivery of solutions to our customers

The Product Analyst I role works with a product team, supporting day-to-day operations as follows:

Effectively Communicate Data

• Transforms meaningful data into digestible and actionable insights

• Provides critical analysis without bias or expectations to inform product strategy

Embrace Curiosity & Continuous Learning

• Collects and organizes data to solve problems or answer questions

• Asks insightful questions to drive actionable insights

• Works closely with Product Management and Product Design to define opportunities for improvement within product portfolio

Be a Steward of Data

• Monitors and plans for appropriate compliance requirements

• Acts as a data steward and implements data governance requirements

Execute & Deliver

• Performs ad hoc analytics to resolve and inform accurate requirements gathering

• Documents data definitions and key business metric calculations

• Documents technical requirements in user story format for data engineering, machine learning engineering and software engineering teams to execute against

• Performs quality assurance testing on technical specifications to confirm feature acceptance

QUALIFICATIONS:

Candidates for this role should have:

• Experience working with product management, product design and software engineering in a modern development environment

• Foundational understanding of Scrum and Agile methodologies

• Understanding of software development lifecycle

• Knowledge of business intelligence tooling and code base analytical tools

• Experience in building data requirements

• Experience as a data steward and executing on data governance requirements

• Comfortable working, combining and analyzing data from different source and maturity levels

• Advanced understanding of metrics and monitoring methodologies

• Use of graphs, infographics and other methods to visualize data and support KPI measurement

• Strong written and verbal communication skills

• Ability to navigate and collaborate across technology and business partners

• Excellent organizational skills

• Strong deductive reasoning skills

• Curious attitude and desire to learn

This is a fully remote position.

This role is not eligible for immigration sponsorship.

#LI-KF1

Targeted Pay Range: $67,100.00 - $109,000.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.