Product Analyst - GA - On Site

About Us

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

JOB SUMMARY

• Are you interested in a company that is helping transform the HCM software industry?
• Are you looking for an opportunity to join a high-performing product and design team?
• Do you have a history of successfully partnering with Product Managers, Designers, and Engineers to better understand and solve customer problems while driving strategic business initiatives?
• Are you detail-oriented and enjoy breaking down complex concepts into actionable components?
• Have you successfully collaborated with industry subject matter experts to capture the details needed to solve customer problems?
• Do you have a high level of empathy toward customer and user challenges?
• Do you already use AI tools in your daily work and know when the output needs a second look?
• Would you be excited to be part of a platform evolution that opens new market opportunities?
• Are you a continuous learner who is always looking to elevate your skills and knowledge?

If so, we would love to talk with you.

At PrismHR, we're excited to grow and evolve our industry-leading ExecuPay platform to meet customer needs and win in the market. This begins with the continued expansion of our Shared Technology and Product Management team.

One area of growth is the Product Analyst function within the team, complementing Product Managers and Designers to ensure Engineering receives the right level of detail needed for successful execution. As a Product Analyst, you will effectively take on responsibilities that overlap traditional Business Analyst and Product Owner positions.

We view the Product Analyst role as critically important to building a better product and essential to powering our platform modernization efforts into the future.

AI is a standard part of how our product team works. We use it to draft user stories and PRDs, build prototypes, synthesize customer feedback, and conduct market research. AI accelerates drafting and analysis, while product judgment drives the final decisions.

SPECIFIC DUTIES AND RESPONSIBILITIES

A successful candidate will be highly organized and detail-oriented, working closely with a delivery team to ensure the "what" and "why" are clearly understood so the team can formulate the technical "how."

• Primary function of the Product Analyst role is to support the Product Manager by providing product coverage and assisting with tactical activities related to the ExecuPay team.
• Partner with Product Managers to develop User Stories to a "Ready for Development" state, using AI tools to draft stories and acceptance criteria while reviewing all output for accuracy before it reaches the team.
• Use AI tools to help draft Product Requirements Documents (PRDs) and specifications with the Product Manager.
• Build rapid prototypes with AI tools to test concepts with customers and stakeholders before engineering resources are committed.
• Partner with Product Managers and UX teams during discovery to capture requirements and translate business and customer needs into a prioritized product backlog (Epic → User Stories → Acceptance Criteria).
• Use AI to synthesize client feedback, enhancement requests, support signals, and product usage data (Pendo or similar platforms) into themes that inform prioritization.
• Support regular competitive and market analysis across the HCM landscape using AI-assisted research.
• Partner with Product Managers on backlog health and maintenance, including consistent Jira metadata to ensure AI tools and reporting operate from accurate data.
• Partner with Product Managers with research and validation of reported issues.
• Partner with Product Managers and the development team by providing subject matter expertise related to Payroll and HR.
• Lead User Acceptance Testing (UAT) and maintain close coordination with Development and QA teams to ensure acceptance criteria are met.
• Maintain close coordination with parallel Shared Technology delivery teams to drive cross-team collaboration, awareness, and communication of product overlap.
• Partner with Product Managers and the Technical Documentation team to ensure product changes are clearly defined and communicated.
• Serve as a liaison between product teams and Support/Professional Services teams to help triage issues and identify opportunities for product enhancements.
• Provide support for other delivery teams within the Shared Technology department on special projects and business initiatives as needed.

ESSENTIAL SKILLS AND EXPERIENCE

• 2-4 years of Business Analyst, Product Management, or equivalent experience.
• In-depth knowledge of complex Payroll and HR concepts and the challenges faced by service bureaus and SMBs.
• Previous experience working closely with Product Managers and UX Designers.
• Excellent written, verbal, interpersonal, organizational, and communication skills, with the ability to connect across various domains, skills, and disciplines.
• Strong balance of business acumen and technical aptitude, with the ability to quickly understand customer problems and identify practical solutions.
• Experience working with HR platforms and core functionality, including:
  • Payroll
  • Human Resources
  • Benefits Administration
  • Time and Attendance
  • Compliance & Tax Management
  • Reporting
• Ability to read API documentation and JSON payloads; experience writing basic SQL queries is a plus.
• Hands-on experience using Claude or similar AI tools to draft requirements, synthesize research, or build prototypes, combined with the judgment to identify and correct inaccurate output.
• Understanding of how to handle sensitive employee and payroll data (PII, Social Security Numbers, compensation data, etc.), including the use of approved enterprise AI tools.
• Ability to become a true product expert while remaining flexible and responsive to evolving business and team needs.
• Experience working in Agile environments and a strong understanding of Agile practices, processes, and methodologies.
• Ability to organize and facilitate Agile Scrum ceremonies, including:
  • Daily standups
  • Backlog grooming sessions
  • Sprint reviews and demos
• Demonstrated grit, initiative, and execution-oriented mindset.
• Passion for product management, product craftsmanship, and continuous learning.
• Curiosity and commitment to ongoing improvement and professional growth.