Product Analyst - Checkout

Company Description

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our mission –  we are building the worlds most admired and compelling brand ecosystem

Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits - Think fast, think fearlessly, and take the team with you
• Own it and back yourself - Own the basics, own your role and own the results
• Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

Job Description

As the Product Analyst for the Checkout domain of our team, you’re here to expand the potential of our digital business, supporting the delivery of the product vision and strategic roadmap as we move to a MACH architecture. Joining the business at a time of significant growth and investment in Digital, the opportunity to be part of this digital transformation is huge.

Working as a member of the Digital Product Management Team you will be responsible for the evolution and innovation of our multi-brand web experience.

You will play a key role in defining memorable experiences across our web checkout estate, serving customers across multiple touch points, both online and in store.

You will own the delivery of your product, prioritising the backlog, and representing the ‘voice of the customer’ through the product’s development. 

Key Responsibilities

• Gather user insights to guide decision-making to help build products that our customers will love.
• Work with stakeholders to gather well-defined requirements to support product initiatives.
• Define epics and user stories and perform user acceptance criteria to ensure that solutions meet customer and business needs.
• Refine the product backlog, ensuring customer, business and technology needs are understood during backlog refinement and feature elaboration.
• Measure and monitor key metrics, using multiple analytical tools to understand the performance of your products. 
• Contribute to the production of end-user documentation and training material as required.
• Work with the business transformation team to define new business process models and workflows.
• Manage the prioritisation and refinement of items in the product backlog, maximising value delivery.
• Work collaboratively with key colleagues including UX, Optimisation, Delivery and others in support of the successful delivery of your products.
• Consistently applies product best practice and acts as an advocate of the product discipline.

Qualifications

• Demonstrable experience building complex checkout products within a large-scale ecommerce or agency environment. The ability to manage context switching is key.
• In depth knowledge of agile process and principles.
• Technically proficient, able to communicate complex technical and business concepts to technical and non-technical audiences.
• Familiarity with the FinTech landscape and in-depth knowledge of online payment solutions and providers, PSD2, card issuers, fraud protection and cross border payments. 
• Ability to work through regulatory and compliance requirements in each market. 
• Well versed in delivery carriers and checkout solutions. 
• Well versed in all aspects of product lifecycle.
• Highly analytical, able to make quick decisions.
• Exposure to MACH is not essential but highly advantageous.
• Pro-active self-starter, task focused and organised.
• Bachelor’s Degree or equivalent in Business, Finance, Economics or Computer Science.

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward, Recognition and Opportunities

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.

Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.

*subject to terms and conditions

Frasers Festival – An event like no other! Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.

CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.

Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Employee Welfare

Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.