Product Analysis - Advisor I

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About the Role
We are seeking a Product Analyst to support the development and enhancement of Communicator Open, our API middleware platform that enables financial institutions and FinTechs to integrate with Core banking systems. This role combines analytical skills, banking domain expertise, and technical understanding of APIs to deliver innovative, client-focused solutions.

Key Responsibilities

• Collaborate with Product Management to support product vision, roadmap execution, and business objectives.
• Engage with clients, partners, and internal teams to ensure requirements align with roadmap priorities.
• Gather and analyze business requirements from internal or external stakeholders and banking clients.
• Collaborate with SMEs to translate client business requirements into functional requirements for Open API platforms using REST APIs.
• Write clear user stories with acceptance criteria; document user journeys, use cases, and functional specifications.
• Create, maintain, and prioritize enhancement intake requests for the product backlog across multiple teams.
• Partner with Development and Release Management to review release plans, checklists and ensure accurate stakeholder communication.
• Maintain and update statuses Jira/Confluence/AHA and ensure traceability of requirements.
• Validate APIs and workflows using tools like Postman; assist with functional questions and testing.
• Ensure readiness for product releases, including documentation and artifacts for external launch.
• Conduct data analysis to identify trends, usage patterns, and optimization opportunities.
• Collaborate with Solution Architects/Engineers to understand system architecture.

Qualifications

• 5+ years as a Product Analyst or Business Systems Analyst in banking or financial services.
• Experience with digital banking products and API-driven solutions.
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• Strong understanding of banking processes, compliance, and enterprise workflows.
• Hands-on experience with API concepts, integration workflows, and Postman testing.
• Skilled in user journey mapping, use case development, and writing functional requirements.
• Strong analytical, problem-solving, and communication skills.
• Ability to learn quickly and work independently.
• Familiarity with Agile methodologies and tools (Jira, Confluence).

Preferred Skills

• Knowledge of cloud architecture and scalable API solutions.
• Familiarity with API security protocols (OAuth 2.0, JWT).
• Experience with API management platforms (e.g., Apigee).
• Exposure to microservices architecture and containerization (Docker, Kubernetes).
• Ability to interpret performance metrics and optimize API efficiency.
• Experience working with Financial Institutions and FinTech partners on integration projects.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.