Product Advisor

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Great opportunity to join the People Digital team and support product enhancements 
• Dynamic and versatile role, with the opportunity to provide tangible improvements to our employees 
• Full-time fixed term position ending August 2027, based at Qantas Head Office in Mascot 

Qantas is committed to delivering world-class digital products and services as a core component of our employee-centric strategy. We recognise that innovation plays a critical role in enabling our Group goals and objectives, as well as helping us to develop the next generation of products and services that will serve our business, and our customers.  

We have an excellent & rare opportunity for a Product Adviser to join our Group People Digital team in our Mascot Office on a fixed-term basis.  

As Product Adviser, you will support the People Digital Strategy and maintain the functionality of products for the Qantas Group. This role has a customer-centric mentality and acts as the subject matter expert, working with the relevant stakeholders and business units to support the products for People Digital. In this role, you will also act as the key support person for People Digital products for HR Business Partners, People Services (QF), and People Support (JQ). 

Key responsibilities include:  

• End-to-end operational support for People digital applications, including Zendesk, Workday, SmartRecruiters and Whispr 
• Providing first-line Tier 2 support for system functionality queries into the People Digital team, including owning the intake and triage of queries to Tier 3 support 
• Building relationships with functional owners, product managers and business stakeholders to undertake analysis as required  
• Supporting business requirements gathering process, document changes and assisting with stakeholder sign-off processes  
• Measuring, monitoring and improving digital processes and effectiveness, to drive a great employee experience  

You’ll have: 

• Tertiary qualifications in Business, Human Resources, IT or related discipline advantageous 
• Experience in product development/digital application support 
• The ability to multi-task and manage multiple priorities and stakeholders globally  
• Demonstrated experience in end-to-end and regression testing with defect logging  
• Experience with help desk ticket triage and resolution 
• Workday experience highly regarded but not essential   
• Technical experience working with a HRIS, ATS and/or LMS (preferably as a type of super user)  
• A customer-service mindset with strong interpersonal skills 

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

You’ll be challenged and stretched in your role at Qantas, but we’ll make sure we give you the support you need to be your best.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If you’re ready for a culture that will challenge and excite you, submit an application today!

Applications close: 22nd June 2026

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.