Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
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Product Operations Engineer IAbout the Team
Our Cloud Engineering and Product Operations team is responsible for architecting, developing, integrating, deploying, and operating Black Duck products, solutions, services, and ecosystem components that enable customers to securely consume, monitor, and manage our cloud offerings.
We are looking for a passionate and motivated Product Operations Engineer I who is eager to learn and grow in cloud-native technologies while contributing to the development, deployment, automation, and operational excellence of our multi-tenant SaaS platforms. This role provides an excellent opportunity to gain hands-on experience with modern cloud technologies, automation frameworks, Kubernetes, CI/CD pipelines, observability platforms, and large-scale distributed systems.
The ideal candidate possesses strong problem-solving skills, a learning mindset, and the ability to thrive in a fast-paced, customer-focused environment.
Responsibilities
• Support the deployment, operation, monitoring, and maintenance of cloud-native applications running on AWS, Google Cloud, Kubernetes, and Docker.
• Participate in the development and enhancement of automation tools, operational utilities, and infrastructure components using technologies such as Python, Go, and Shell scripting.
• Assist in managing Infrastructure as Code (IaC) solutions using Terraform and other automation frameworks.
• Contribute to CI/CD pipeline development, build automation, deployment automation, and release processes.
• Monitor application and infrastructure health, investigate alerts, and participate in incident response and troubleshooting activities.
• Help identify opportunities to improve reliability, scalability, security, and operational efficiency.
• Support patching, upgrades, maintenance activities, and platform lifecycle management.
• Collaborate with cross-functional teams including Engineering, Product Management, Security, and Customer Support.
• Participate in Agile development processes including sprint planning, implementation, testing, and retrospectives.
• Document operational procedures, troubleshooting guides, and best practices.
• Assist in operating secure and highly available production environments.
• Participate in an on-call rotation and support a 24x7 operational environment when required.
• Be flexible to work rotational shifts, including night shifts and occasional weekend coverage.
Required Qualifications
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related engineering discipline.
• 1-3 years of experience in Product Operations, DevOps, Cloud Operations, Site Reliability Engineering (SRE), or Software Engineering.
• Basic understanding of Linux systems administration and troubleshooting.
• Familiarity with cloud platforms such as AWS or Google Cloud Platform.
• Understanding of containerization technologies such as Docker and Kubernetes.
• Experience with scripting or programming using Python, Go, Java, or Shell scripting.
• Understanding of CI/CD concepts and modern software delivery practices.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills.
Preferred Qualifications
• Knowledge of Infrastructure as Code tools such as Terraform.
• Exposure to Jenkins, GitHub Actions, ArgoCD, Ansible, HashiCorp Vault, or similar DevOps tools.
• Understanding of monitoring and observability platforms such as Grafana, Prometheus, Datadog, or Cloud Monitoring.
• Familiarity with networking fundamentals, TCP/IP, DNS, and load balancing concepts.
• Experience working with distributed systems and microservices architecture.
• Exposure to Agile software development methodologies.
• AWS, GCP, Kubernetes, Docker, or related industry certifications are a plus.
Personal Attributes
• Strong customer-first mindset with a passion for solving problems.
• Demonstrates ownership and accountability for assigned tasks.
• Eagerness to learn new technolo
Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.
Skills Required
- Bachelor's or Master's degree in Computer Science, Information Technology, or related engineering discipline.
- 1-3 years of experience in Product Operations, DevOps, Cloud Operations, SRE, or Software Engineering.
- Basic understanding of Linux systems administration and troubleshooting.
- Familiarity with cloud platforms such as AWS or Google Cloud Platform.
- Understanding of containerization technologies such as Docker and Kubernetes.
- Experience with scripting or programming using Python, Go, Java, or Shell scripting.
- Understanding of CI/CD concepts and modern software delivery practices.
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication skills.
- Knowledge of Infrastructure as Code tools such as Terraform.
- Exposure to Jenkins, GitHub Actions, ArgoCD, Ansible, HashiCorp Vault, or similar DevOps tools.
- Understanding of monitoring and observability platforms such as Grafana, Prometheus, Datadog, or Cloud Monitoring.
- Familiarity with networking fundamentals, TCP/IP, DNS, and load balancing concepts.
- Experience working with distributed systems and microservices architecture.
- Exposure to Agile software development methodologies.
- AWS, GCP, Kubernetes, Docker, or related industry certifications.
Black Duck Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Duck and has not been reviewed or approved by Black Duck.
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Healthcare Strength — Medical, dental, and vision coverage provide multiple plan choices with transparent costs, with carrier updates noted for 2026. Vision via VSP and dental plan options offer defined tiers and network access.
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Retirement Support — Retirement programs include a 401(k) with company matching alongside an employee stock purchase plan with a discount and lookback. These features support longer‑term savings and wealth building.
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Leave & Time Off Breadth — Exempt employees use a manager‑approved, no‑cap time‑off model, while non‑exempt employees accrue flexible time off alongside sick time. Paid leaves include parental and family care leave, with additional protections under applicable leave laws.
Black Duck Insights
What We Do
Organizations worldwide use Black Duck Software’s industry-leading products to secure and manage open source software, eliminating the pain related to security vulnerabilities, compliance and operational risk. Black Duck is headquartered in Burlington, MA, and has offices in San Jose, London, Frankfurt, Hong Kong, Tokyo, Vancouver, Seoul & Beijing
Why Work With Us
We pride ourselves on cultivating an environment of collaboration, creativity, and fun! We know where you work can influence how you work, which is why our collaborative office space focuses on community and continuous learning. Our work-hard, play-hard attitude even got us named a Top Place to Work in Massachusetts by The Boston Globe!
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