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Day - 08 Hour (United States of America)
This is a Stanford Health Care job.
A Brief Overview
The Productivity & Quality Operations Manager reports to the Director of Professional Billing Organization and provides a wide variety of regular and reoccurring, moderately complex analyses to identify areas for potential productivity improvement projects based on statistical data. Maintains, develops, and publishes metrics for measuring productivity and pinpoints areas of delays and interruptions that cause loss of productivity. The Operations Manager works directly with the PBO Manager(s) and Sr. Manager to drive operational and strategic change and is accountable for summarizing productivity and quality data to improve productivity measures and quality control. The Operations Manager will manage a team of specialists to provide and summarize productivity and quality reports to the PBO Managers for each Patient Account Representative.
Locations
Stanford Health Care
What you will do
- Operations Manager will manage a team of specialists that will gather, refine and package data to distribute to PBO Managers, Sr. Manager and Director, as it relates to Productivity and Quality measures and recommendations.
- Operations Manager will work directly with the Managers to identify areas for growth within their team, and work with them and HR on any staff-related performance issues.
- Understands operational workflows and capable of analyzing automation potential, whilst leading work autonomously.
- Provides leadership for large strategic and cross-functional workflow initiatives by defining existing processes, and recommended solutions to streamline operations, engaging stakeholders and managing timelines and deliverables.
- Develops best practices within Patient Financial Services for how to operationalize new workflows with a focus on scale and automation.
- Gathers, interprets, and uses complex data to develop actionable steps that will improve processes and optimize results. Provides this data to Managers and works directly with them to make determinations about work balance, operational improvements, and provide training and communication as needed.
- Pinpoint areas of delays and interruptions that cause loss of productivity.
- Implements systems and programs to automate tasks and processes.
- Builds positive working relationships across Revenue Cycle; engages effectively with staff, management and senior leadership in project work.
- Guides the Professional Billing Office leadership in identifying program initiatives in alignment with PBO’s strategic objections. This includes working closely with Managers to set priorities for team or unit to ensure task completion, coordination of work activities with other departments; monitors daily productivity metrics.
- Develop process standard work and documentation; coordinate with Training team to formalize and keep up to date.
- Performs detailed analysis of revenue cycle performance to identify trends, patterns and root causes
- Delivers summary findings of analysis for department leadership review, including presentations of monthly project updates.
- Utilizes a strong understanding of Revenue Cycle applications, operational workflows, and regulatory policies to assist in analytic evaluations.
- Provides analytics for and supports special projects as needed.
Education Qualifications
- Bachelor’s degree in a work-related field/discipline from an accredited college or university or
- Two years of progressively responsible and directly-related work experience.
Required Knowledge, Skills and Abilities
- Ability to analyze and develop solutions to complex problems.
- Ability to analyze information, reach valid conclusions, and make sound recommendations.
- Ability to apply judgement and informed decisions.
- Ability to plan, organize, develop tactical plans and set priorities.
- Ability to solve technical and non-technical problems.
- Ability to communicate effectively in written and verbal formats including summarizing data, presenting results.
- Ability to work effectively with individuals at all levels of the organization, including cross-functional teams.
- Knowledge of billing procedures and third-party payer claims processing requirements.
- Knowledge of information system and software relating to accounts receivables management and billing.
- Knowledge of local, state and federal regulatory requirement related to the functional area.
- Knowledge of analytical research procedures and methods.
- Knowledge of Microsoft Office software, including strong knowledge or expertise of Excel.
- Expertise in using large amounts of data for form conclusions and make recommendations.
- Ability to summarize complex data in a clear and concise way for the Senior Management team.
Physical Demands and Work Conditions
Blood Borne Pathogens
- Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $54.22 - $71.84 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
What We Do
Stanford Health Care, with multiple facilities throughout the Bay Area, is internationally renowned for leading edge and coordinated care in cancer care, neurosciences, cardiovascular medicine, surgery, organ transplant, medicine specialties, and primary care. Throughout its history, Stanford has been at the forefront of discovery and innovation, as researchers and clinicians work together to improve health, alleviate suffering, and translate medical breakthroughs into better ways to deliver patient care. Stanford Health Care: Healing humanity through science and compassion, one patient at a time.
At Stanford Health Care, your career is supported within a distinctive hospital culture. This environment compliments the pioneering, collaborative atmosphere that has earned us our worldwide reputation for excellence.
