Procurement Specialist

The Procurement Specialist is responsible for providing technical and functional support to end users of the SAP Concur platform. This role ensures timely resolution of issues related to expense reporting, travel booking, and system navigation. The specialist will act as a liaison between users and internal teams to improve user experience and system efficiency.

Position Responsibilities:

• Respond to and resolve user inquiries related to SAP Concur modules (Expense, Travel, Invoice, etc.)

• Troubleshoot system errors, login issues, and workflow problems

• Guide users through Concur processes including expense submission, approvals, and reimbursements

• Monitor and escalate unresolved issues to SAP Concur or internal teams

• Maintain documentation of support tickets and resolutions

• Assist in onboarding and training new users on SAP Concur functionalities

• Collaborate with Finance, Procurement, and HR teams to ensure system alignment with business processes

• Support system updates, testing, and configuration changes as needed

Required Qualifications:

• 3-5 years’ experience in customer support, helpdesk, technical or expense management support roles.

• Working knowledge of SAP Concur modules (Travel & Expense)

• Familiarity with the SAP Concur platform is an advantage. Other expense systems would be fine.

• Familiarity with travel & expense category and processes

• Basic troubleshooting and issue resolution skills.

• Proficiency in MS Office and collaboration tools (e.g., Teams, Outlook) Preferred Qualifications:

• Strong understanding of expense management and travel workflows

• Clear and effective verbal and written communication. • Ability to explain technical concepts in simple terms.

• Analytical thinking to identify root causes.

• Resourceful in finding solutions or workarounds.

• Takes initiative and can work independently

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].