Processor- Referral Team- Foreclosure

WORK LOCATION and HOURS:   Monday – Friday, 8: 00 AM to 5:00 PM

Due to the nature and responsibilities of this position it is imperative that the individual in this position be available to work during the firm’s office hours.  The individual schedule will be determined by the department manager based on business needs.  Reliability is critical.

PRIMARY RESPONSIBILITY:

Accurate and timely entry of data in the firm’s case management system; Correspond with debtors and firm clients through telephone and written communication; Respond to client inquiries and provide counseling to clients regarding setup of foreclosure, eviction and bankruptcy referrals; Access client websites to request documents, upload documents and update the client’s website with accurate information regarding status of case setup of foreclosure, eviction and bankruptcy referrals.

Serve as a backup to other team members in the non-judicial foreclosure, judicial foreclosure and eviction processes; Assist with special projects as they become available. 

PRINCIPAL ACCOUNTABILITIES:                                                                                                               

1.                   Answer debtor inquiries via telephone or email and respond in a timely, accurate and professional manner.

2.                   Provide timely and accurate responses to client inquiries.

3.                   Ensure all required information is properly entered into the firm’s case management system and client websites in a timely and efficient manner.

4.                   Identify and request from the client any missing documents and/or data needed for the referral intake process.

5.                   Follow-up timely on previous missing document or data requests that are needed for the referral intake process.

6.                   Performs all other duties as requested.

REQUIRED SKILLS / EXPERIENCE:

·         High school diploma or equivalent.

·         Must be able to conduct professional communication via telephone and email.

·         Ability to accurately enter data and draft documents in a high-volume environment.

·         Must be PC literate and able to adapt to a variety of data base systems.

·         Excellent verbal and written communications skills.

PREFERRED SKILLS / EXPERIENCE:

·         Experience in the mortgage banking industry, preferably in the area of default.

·         Experience in real estate title or real estate law.

·         Experience with CaseAware, Black Knight LPS, Vendorscape, Clarifire, and Tempo.

CHARACTERISTICS:

·         Ability and desire to learn.

·         Present a professional image and demeanor at all times.

·         Be reliable and on-time. 

·         Positive attitude and professional image at all times.

·         Good listener and communicator. 

·         Be dependable (work hours and work performance). 

·         Desire to improve on quality and efficiency.

·         Competent in multi-tasking, prioritization, and maintaining confidentiality of information.