About Rewards Network
For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs.
Our Culture
At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.
Job Overview
The Processing Specialist covers the day-to-day maintenance and recurring tasks of the processing function. The role will be focused on ensuring onboarding processes are running correctly and alerting the proper teams when there are issues or interruptions. The role is responsible for researching and verifying card network processing data for our traditional processing partners and the relationship of Payment Card Network IDs. This role ensures that processing connectivity between RN and their customers is accurate, safe and secure.
This is a hybrid position that requires 3 days presence in our Chicago office
- Review detailed credit card processing information for deals submitted for onboarding.
- Conduct research when new customer processing issues arise.
- Confirm or troubleshoot processing Merchant IDs (MIDs).
- Monitor automated processes and reports to ensure they are accurate and operating effectively.
- Pursue best practices for management of card processing including compliance.
- 3+ years of banking or credit card processing experience.
- Hands on experience with Excel required.
- Experience working in Salesforce is preferred.
- High school diploma or equivalence.
- Strong interpersonal, verbal, and written communication skills.
- Detail oriented and highly organized, flexible, self-motivated, and willing to learn and accept challenges.
- Thrive in fast paced and constantly changing work environment.
- Exhibit an established track record of delivering results on time.
- Responsive to the needs of the department and can tackle various responsibilities.
- High regard for industry compliance and maintaining and safeguarding confidential information.
Comprehensive benefits package, which includes:
- This is a full-time, nonexempt position; the base compensation for this opening is expected to be $25.00-$28.00 per hour which equates to $52,000- $58,240 annualized and is based on candidate experience, skills, and other factors.
- Competitive Paid Time Off and company holidays
- Generous dining reimbursement when you dine with our restaurant clients
- 401(k) plan with a company match
- Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
- Partnership with Rx n Go, offering certain prescriptions for free
- Two dental plan options and a vision plan
- Flexible Spending Accounts and a pre-tax commuter benefit program
- Accident, Critical Illness, and Hospital Indemnity Insurance Plans
- Short Term and Long Term disability
- Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
- Employee Life Assistance Program
- Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations. Catered lunch provided on site on Tuesday's.
Top Skills
What We Do
For over 40 years, Rewards Network has helped restaurants grow revenue, attract more guests, and enhance customer engagement through innovative financial solutions, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we connect diners with exceptional restaurant experiences, using advanced technology and data analytics to deliver value to restaurants, diners, and our strategic loyalty partners. We’re proud to collaborate with some of the world’s most powerful loyalty programs to drive full-price-paying customers to local restaurants through targeted marketing and flexible funding options.
Why Work With Us
At Rewards Network, you'll join a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. Our engaging and rewarding environment is designed to help you realize your full potential.
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