Processing Specialist

Celebrating 40 years in business this year, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers.  Our offers leverage advanced

technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners' loyalty programs. 

Our Culture  

At Rewards Network, you will find a passionate and diverse group of professionals that enjoy working collaboratively, solving problems, and taking ownership of not only their own careers and success, but the success and continued growth of the organization. We take pride in partnering with the world's most powerful loyalty programs to bring full price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential. 

Job Overview

The Processing Specialist covers the day-to-day maintenance and recurring tasks of the processing function.  The role will be focused on a specific processor to ensure processes are running correctly and alerting the proper teams when there are issues or interruptions. Please note this position is hybrid in our Chicago office with a minimum of 2-3 days a week. 

 What you’ll bring to the table: (Responsibilities) 

• •    Review detailed credit card processing information on a large-scale utilizing Excel.
  •    Ensure processing ids are onboarded successfully with the card network within days of location onboarding.
  •    Conduct research when customer issues arise 
  •    Monitor automated processes and reports to ensure they are accurate 
  •    Complete processor change requests.
  •    Pursue best practices for management of card processing including compliance.
  •    Conduct Quarterly Audits 
  Do you have the right mix of ingredients: (Requirements)  

• 1-3 years of experience in related field 
• Banking or credit card processing industry background is preferred but not required.
• Experience with American Express is strongly preferred
• Strong interpersonal, verbal, and written communication skills 
•  Working knowledge of Microsoft Office Tools (Excel, Word, and Outlook), Salesforce Lightening
•  Ability to navigate databases and use Excel as an analytical tool (Vlook ups, etc,)
• Detail oriented and highly organized, flexible, self-motivated, and willing to learn and accept challenges.
• Thrive in fast paced and constantly changing work environment.
•  Exhibit an established track record of delivering results on time.
• Responsive to the needs of the department and can tackle various responsibilities.
• High regard for industry compliance and maintaining and safeguarding confidential information.

Comprehensive benefits package, which includes:

• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients 
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability 
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance 
• Employee Life Assistance Program
• Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations
• Catered lunches provided on Tuesday's in our Chicago office

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.