Processing Manager (Remote)

Job Description Summary

As a Processing Manager working for Taylor Morrison you will be responsible for the oversight of the processors, processing of loans in the CORE by Division Client Coordinators, ensuring they are processed, submitted to underwriting and delivered to the Closing Department according to the Company’s policies and procedures; works with the Assistant Vice President(s) of CORE Fulfillment overseeing the activities of the Client Coordinators and Processing Coordinators; promotes quality work, customer service and related activities including working with Management, Underwriting, Loan Consultants, Closers, Builder staff and title companies; performs direct supervisory duties of department staff and coordinates staff for coverage in all related areas of the department.

Job Details

We trust that as a Processing Manager you will: (responsibilities)

• Responsible for a national view of the pipelines working with Team Leads in prioritizing work between submissions, commitment letters, customer contact, resubmissions and closing projections
• Work with CC Trainers in auditing of Client Coordinators submissions/work
• Responsible for H2 Insight and Avid customer satisfaction survey responses and tracking by CC
• Work with Team Leads and Processing AVP to create efficiencies and foster better communication and relationships with builder divisions
• Troubleshooting with Team Leads and Client Coordinators 
• Coverage for Team Leads
• Assist processing and originations staff with structuring loans as needed
• You are willing to perform other duties as assigned

What you will need: (competencies, behaviors & attributes) 

• Business Acumen
• Customer Focus
• Developing Direct Reports and Others
• Drive for Results
• Priority Setting
• Self-Knowledge

About you:

• 5+ years of loan processing experience required
• Three+ years Lead/Management experience with a strong emphasis on coaching and development preferred
• High School Diploma or equivalent required, bachelor’s degree preferred
• Thorough knowledge of all mortgage industry departments
• Problem solving
• Conflict resolution
• The Processing Manager must have a thorough and comprehensive understanding of all FHA, VA, FNMA, FHLMC, USDA guidelines and correspondent overlays

FLSA Status: Exempt

Will have responsibilities such as:

• Interviewing, selecting, and training employees
• Setting rates of pay and hours of work
• Appraising productivity; handling employee grievances or complaints, or disciplining employees
• Determining work techniques
• Planning the work
• Apportioning work among employees
• Determining the types of equipment to be used in performing work, or materials needed
• Planning budgets for work
• Monitoring work for legal or regulatory compliance
• Providing for safety and security of the workplace

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to oversee direct reports daily and provide guidance as needed
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers and higher level manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle
• Comply with company policies and procedure

Physical Demands:

• Must be able to able to remain in a stationary position 50% of the time

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Must reside in one of the following states: AZ, CO, FL, GA, KY, NV, NJ, NC, OR, PA, SC, TN, TX, WA, WV

Benefits of Working With Taylor Morrison

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

• Competitive Compensation
• Health Care - Medical/Dental/Visio​​n/Prescription​​ Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)