Processing & Employee Transactions Specialist

ICF (NASDAQ:ICFI) is a global consulting services company with over 9,000 full- and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Job Overview: 

Join our HR Operations team as a Processing & Employee Transactions Specialist, based in Bangalore, India. This pivotal role involves managing sensitive materials, data entry/auditing, data control and collaborating with employees, managers, and various level business partners. 

This dedicated full-time HR professional is offered an exciting opportunity to be part of a dynamic HR team in a growing company committed to innovation and staff development. The ideal candidate will not only execute processes but also seek ways to enhance them. We are looking for someone who is proactive, service-driven, organized, detail-oriented, and results-focused. 

Key Responsibilities: 

• Ensure the accurate and timely completion of processing and auditing transactions in Workday, including terminations, promotions, transfers, payroll, and other data related changes all while ensuring the precision and integrity of sensitive information. 

• Initiate the global onboarding process for all new hires/transfers by electronically processing in Workday. This includes conducting audits on work performed. 

• Manage and complete a daily queue of work through a ticketing system, email request or other task management tools. 

• Collect, track, and maintain supporting documentation and data while ensuring confidentiality on all employees and new hires. 

• Collaborate with various levels of HR stakeholders (e.g., HR Business Partners, Recruiting) and other corporate and business functions (e.g., Payroll) to deliver, optimize, or resolve conflicting requests. 

• Track approvals in Workday and communicate with any approvers causing delay in confirming the data change based on the effective date. 

• Adhere to and maintain Standard Operating Procedures, SLAs, and customer service standards.  

• Identify and support continuous improvement opportunities in technology and process streamlining. 

• Support or lead special projects as assigned.  

Basic Qualifications: 

• 2+ years of experience in administrative HR operations, with proficiency in Workday Application. 

• 2+ years of HR experience handling data protection and sensitive information confidentially. 

• 1+ years of experience working with Standard Operating Procedures and metrics. 

• Proven experience in data entry, accuracy auditing, and documentation tracking. 

• Proficiency in Microsoft Office  

Preferred Qualifications: 

• Bachelor's degree in business, human resources, or a related field. 

• HR Certifications. 

Professional Skills: 

• Strong, meticulous attention to detail. 

• Excellent verbal, interpersonal, and written communication skills. 

• Strong customer service orientation, ensuring the highest levels of satisfaction for all internal/external customers. 

• Ability to work effectively with virtual/remote teams and stakeholders in multiple time zones. 

• Demonstrated ability to meet deadlines in a fast-paced environment. 

• Process-oriented and systems thinker, able to understand and anticipate upstream and downstream impacts of actions. 

• Strong problem-solving and decision-making capabilities. 

• Resourceful and self-motivated. 

• Ability to plan and manage multiple tasks/projects and work independently as well as part of a team. 

ICF offers a comprehensive benefits package, a recognized talent development program, and is dedicated to cultivating a skilled, motivated, and capable workforce.