About Convatec
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com
Position Overview
As a Process Supporter, you will play a key role in supporting our production operations by managing deviations, identifying and resolving issues, and ensuring that all actions are properly documented through clear and compliant instructions. You will be responsible for the daily handling of non‑conformances (NC), including the initiation and follow‑up of corrective and preventive actions (CAPA), as well as the associated training documentation. In this role, you will prepare, update, and maintain training materials to ensure that employees receive the appropriate training in line with applicable requirements. You will also be responsible for updating Standard Operating Procedures (SOPs), Work Instructions, and training records within Documentum, ensuring accuracy, traceability, and compliance at all times. The Process Supporter acts as a key support function for production teams and colleagues, contributing to the consistent compliance of the department with regulatory and quality requirements.
Key Responsibilities
Independently oversee deviation management (NC) and assist in solving CAPA, as well as documentation of this in Track Wise
Work on Standard Operation Procedures (SOP), of Work Instructions (WI) that solve new challenges on the line.
Build and change training material/set up
Ensure compliance with training and performance checks
Build and maintain a high level of quality, where we use LEAN tools to ensure that we systematically solve our problems with a durable and well-thought-out solution.
Plan and implement training in new or updated processes
Develop training set-up for the Manufacturing department in Osted to ensure compliance with GMP/GDocP rules.
Implementation of education-related projects.
Communicating with managers to identify training needs and mapping out processes for training.
Mapping out training plans and schedules - designing and developing training programs.
Participate in NC and CAPA work on training in collaboration with QA.
Maintenance and registration of training-system according to registration of competencies in QMS documents.
Training and coaching of Q-responsible and operators in connection with new documents to ensure they are understood and followed
Assist the production regarding training and NC/CAPA’s in connection with audits and other authority inspections.
Qualifications/Education
A relevant background, e.g., pharmacist, technical training, process support.
Experience from a GMP regulated production environment.
Experience with NC and CAPA.
Minimum 3 years of relevant experience in Pharma or Medical Device or other regulated GMP production environment and appropriate technical or production-related training.
Skills & Experience
Knowledge of TrackWise and Documentum is an advantage.
Knowledge of ERP systems, preferably SAP.
Work experience as a Coordinator, Training Specialist or similar role.
Advanced organizational skills with the ability to handle multiple assignments.
Have a structured approach to problem solving and enjoy improving systems and standards.
Flexible, adaptable, and able to identify training needs and conduct training.
Team player and manages to be self-motivated and proactive.
Experience in the development and implementation of standards and processes.
Hands-on experience with training and education and know different trends and systems within training in the pharma industry.
Strong communication skills.
Languages
English – Fluent
Danish - Fluent
Working Conditions
Workplace Osted, Denmark at office and Shop Floor
Partly Hybrid working is possible. (1 day per week)
Ready to join us?
At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life
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Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!
What We Do
At Convatec, #ForeverCaring is our promise to patients & healthcare providers, as we deliver pioneering trusted medical solutions to improve the lives we touch.
