The Process & Technology Operations Coordinator plays a critical role in the company by working across departments — including executive leadership, planning, and operations — to identify inefficiencies, design solutions, and deliver working tools that streamline business processes. This role combines traditional process improvement with hands-on AI-assisted technology implementation, meaning the person in this seat will not only analyze and document processes but will actively build and deploy solutions using AI development tools and collaborate with internal developers on production systems.
This is a high-autonomy, high-variety role. Projects range from enterprise data analysis to building web-based business applications to supporting executive-level strategic initiatives. The ideal candidate thrives in ambiguity, learns fast, and is energized — not overwhelmed — by working across multiple unrelated projects simultaneously.
Process Improvement & Operations
· Analyze current business processes across departments and identify gaps, inefficiencies, and opportunities for automation
· Collaborate with stakeholders at all levels — from VPs to backend developers to executive leadership — to define requirements, scope solutions, and iterate on deliverables
·Develop and maintain process documentation including operational guides, specifications, and standard operating procedures
· Monitor project progress across multiple concurrent workstreams and provide regular updates to stakeholders
AI-Assisted Solution Development
- Use AI tools (e.g., ChatGPT, Claude, AI coding assistants) to prototype, build, and iterate on functional web-based business applications
- Translate loosely defined business problems into structured specs and working deliverables — not just reports, but deployed tools
- Collaborate with internal developers to hand off prototypes for production deployment, managing the transition from proof-of-concept to scalable system
- Evaluate and recommend AI-driven approaches to recurring operational challenges
Data & Enterprise Systems
- Work with enterprise systems (ERP, PLM, POS) to extract, reconcile, and analyze business data across divisions
- Build data models and reporting tools that support planning, merchandising, labor management, and other business functions
-Ensure data integrity and traceability across systems and tools
Executive & Strategic Support
- Support executive leadership on strategic initiatives, often with minimal initial definition — scoping the problem, identifying data sources, and delivering results independently
- Act as a bridge between business needs and technical execution, ensuring alignment with corporate objectives
- Manage sensitive cross-divisional data with discretion and accuracy
Requirements
- Bachelor's degree in Business Administration, Data Analytics, Information Systems, or a related field
- 0-2 years of experience in operations, process improvement, business analysis, or technology implementation
- Demonstrated comfort using AI tools as productivity multipliers (e.g., AI assistants, AI-assisted coding, prompt-based workflows)
- Strong analytical skills with the ability to work with structured data (Excel, CSV, SQL concepts, or statistical tools such as R or Python)
- Excellent written and verbal communication skills — this role produces specs, ops guides, and stakeholder communications regularly
- Ability to self-direct in loosely defined projects and manage multiple concurrent workstreams with minimal supervision
- Comfort with ambiguity and rapid context-switching across unrelated business domains
Benefits
- Annual Salary $60,000 - $68,000 per year
- Competitive compensation packages
- Medical, Dental, Vision, FSA
- Retirement Savings Plan Match
- Summer Fridays
- Discounts and More!
Skills Required
- Bachelor's degree in Business Administration, Process Management, or a related field
- Minimum of 1 years of experience in business process management or process improvement roles
- Strong analytical skills with ability to interpret data and make data-driven decisions
- Excellent verbal and written communication skills for effective stakeholder engagement
- Experience with process mapping and documentation tools (e.g., Blueworks)
- Proven project management abilities with a solid understanding of best practices
- Ability to work collaboratively in a team-oriented environment while managing multiple priorities
- Knowledge of Lean, Six Sigma, or other process improvement methodologies
- Knowledge of Hoshin Kanri, Kaizen, Lean, Six Sigma, or other process improvement methodologies
- A proactive, solutions-oriented mindset with a passion for improving business processes
What We Do
Founded in 2008, NYC Alliance is a privately owned woman’s multi-platform apparel company. We are design centric, with superior quality and competitively priced. Our focus is on diversified product classifications catering to the needs of a woman’s lifestyle in sweaters, knits, wovens and active. Our reputation for being trend-right is built on seven in-house design teams creating original designs for Missy, Petite, Plus, Girls and Juniors. Our cross-functional teams are innovative and agile from sourcing raw materials to our manufacturing and distribution capabilities. Our end-to-end supply chain allows us to impact the market place with the highest quality and flexibility to produce over 40 Million Units annually. Our corporate philosophy has enabled us to continuously diversify our portfolio and adapt our business profile and product offerings in vertical manufacturing seasonally. We are committed to strong visual identity, quality assurance, and value delivering products that inspire loyalty.
