Process Manager

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Process Manager Role and responsibilities:

• Process mapping and identifying non value add steps / friction points in the process
• Discover, monitor and improve processes by extracting and analysing knowledge from the event logs in Process Mining/Celonis tool.
• Work alongside both technical and non-technical stakeholders to understand business challenges to help design process mining initiatives and prioritize the requests.
• Act as customers’ key contact and guide them through revealing process trends, inefficiencies & bottlenecks in the business process.
• Support validation of data (counts, values between source systems and Celonis).
• Work on process insights by creating KPIs and actions, identify process inefficiencies, and understand the root causes.
• Develop workflows to monitor processes, detect anomalies and turn those insights into real-time automated preventive or corrective actions using Action-engine, Action-flows and other capabilities.

Technical and Functional Skills:

• Bachelor’s degree in Computer Science with 3+ years of work experience in Data Analytics, data mining & Data Transformation.
• Very proficient in Celonis, should be able to build, manage, and extract value from Celonis models for various use cases: Adding or modifying data sources, Creating automated alerts, Action engine, Transformation center, Celonis ML workbench.
• Experience in SQL / PQL scripting & knowledge of data mining, should apply complex queries to build the transformation e.g. joins, union, windows functions etc.
• Knowledge of process improvement techniques / tools and Process Mining / Analytics.
• Basic knowledge of Python Scripting, should be knowing about (Numpy, Pandas, Seaborn, Matplotlib, SKLearn etc)
• Experience in BI tools (e.g., Tableau, Power BI etc.) – Nice to have 
• Strong communication and presentation skills.
• Understanding of business processes.

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.