Process Manager

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Evri Premium | Coventry
Monday to Friday | 18:30 – 04:30
£42,012.65 + Benefits
12-Month Fixed Term Contract

We’re looking for an experienced Process Manager to join our night operation at Evri Premium in Coventry.

You’ll take responsibility for the performance of the operation across your shift, leading through Supervisors and Team Leaders to ensure we have the right people in the right place, parcels are moving safely and efficiently, and our service and productivity targets are achieved.

This is a hands-on operational leadership role in a fast-paced environment, where you’ll balance people, performance, cost and service while responding quickly to changing volumes and operational demands.

• Leading the day-to-day operation across the night shift
• Managing and developing Supervisors and Team Leaders
• Planning resources against forecast volumes and operational requirements
• Monitoring productivity, performance, costs and operational KPIs
• Ensuring service levels are achieved while maintaining high operational standards
• Identifying issues quickly and implementing effective solutions
• Maintaining high standards of health, safety and compliance
• Supporting peak planning and changes in volume and demand
• Driving continuous improvement across processes, productivity and ways of working
• Working closely with other operational teams and stakeholders across the business

You’ll have experience managing within a busy warehouse, logistics, parcel or distribution environment, with the confidence to lead teams through other operational leaders.

You’ll be comfortable using data and KPIs to understand performance, making decisions in a fast-moving environment and managing resources effectively against changing operational demands.

Most importantly, you’ll be a visible and engaging leader who can get the best from your team while maintaining high standards of safety, service and performance.

At Evri, we’re all about delivering better. You’ll join a fast-paced operation where you can make a genuine impact, with access to a range of benefits and opportunities to continue developing your career across our wider network.

Ready to make an impact? Apply today.

Everyone Belongs at Evri GroupWe're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we're working to make our workplace and recruitment process more accessible for everyone.We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.