Introductory Marketing Language:
Join us as we reimagine mobile banking and create seamless digital journeys that customers love. You’ll be part of a diverse, inclusive team that values curiosity, innovation, and continuous growth. At JPMorganChase, we empower you to make a meaningful impact on our company, customers, and business partners worldwide. Your expertise will help us build the bank of the future, expanding our global footprint from the ground up. If you thrive in agile environments and are passionate about emerging technologies, this is your opportunity.
Job Summary:
As a Senior Process Engineer in the Process Engineering team, you will design and improve operational journeys that drive exceptional customer outcomes. You’ll partner with cross-functional teams to deliver scalable, compliant solutions and embed risk and controls into every process. Your work will shape how processes are designed end-to-end, improving quality, consistency, and effectiveness across the organization. You will mentor junior engineers, contribute to a culture of ownership, and help us expand our digital banking capabilities.
Job Responsibilities:
- Design and improve end-to-end operational journeys across retail banking products and services using BPMN 2.0 (Signavio or equivalent)
- Partner with Product, Operations, Technology, Risk, Controls, Compliance, and Legal to align on requirements and delivery timelines
- Lead delivery of process engineering workstreams, planning work, managing dependencies, and driving decisions in an agile environment
- Embed risk and controls into process designs by identifying operational and regulatory risks early and ensuring appropriate controls are built in
- Drive continuous improvement through data analysis, root cause investigation, and feedback loops to simplify, standardize, and automate processes
- Mentor and support junior engineers through coaching, design reviews, and sharing best practices
- Champion a customer-centric approach in all process designs
- Foster a diverse and inclusive team culture
- Contribute to initiative leadership as needed
- Communicate clearly and build alignment with senior partners across business and technology
- Support a culture of ownership, critical thinking, and continuous improvement
Required Qualifications, Capabilities, and Skills:
- Strong process design expertise with experience mapping complex operations and customer journeys (BPMN 2.0; Signavio or similar tooling)
- Ability to build alignment and communicate effectively with cross-functional stakeholders
- Comfortable organizing work, prioritizing, managing dependencies, and driving outcomes autonomously
- Understanding of operational risk and how to build compliant, well-controlled processes
- Critical thinking and continuous improvement orientation
- Mentorship and team-first mindset
- Self-starter who thrives in fast-paced, evolving environments
- Strong knowledge of retail banking products and operational servicing
- Experience working within agile product delivery environments
- Strong analytical capability and structured decision-making
Preferred Qualifications, Capabilities, and Skills:
- Experience mentoring, coaching, or leading workstreams or cross-functional initiatives
- Working knowledge of AI and its application in financial services
- Passion for continuous improvement and operational excellence
- Success delivering complex cross-functional change initiatives
- Calm under pressure, balancing pace with quality and control
- Confident challenging decisions while maintaining strong relationships
Why Join Us?
You’ll help shape the future of digital banking, strengthen team capability, and improve process quality and consistency. Your contributions will reduce design defects, foster trusted partnerships, and drive a culture of ownership and continuous improvement within Process Engineering.
#ICB
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.Skills Required
- Strong process design expertise mapping complex operations and customer journeys using BPMN 2.0 and Signavio or similar tooling
- Ability to build alignment and communicate effectively with cross-functional stakeholders
- Ability to organize work, prioritize, manage dependencies, and drive outcomes autonomously
- Understanding of operational risk and how to build compliant, well-controlled processes
- Critical thinking and continuous improvement orientation
- Mentorship and team-first mindset
- Self-starter who thrives in fast-paced, evolving environments
- Strong knowledge of retail banking products and operational servicing
- Experience working within agile product delivery environments
- Strong analytical capability and structured decision-making
- Experience mentoring, coaching, or leading workstreams or cross-functional initiatives
- Working knowledge of AI and its application in financial services
- Passion for continuous improvement and operational excellence
- Success delivering complex cross-functional change initiatives
- Ability to remain calm under pressure while balancing pace with quality and control
- Confidence challenging decisions while maintaining strong relationships
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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