Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow ®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.
Job Title - Process Manager - Source to Pay
- KONE Business Services (KBS) is looking for an experienced transformation and process & operations development professional with hands on Source to pay process experience and a solid business background to support our global vision of becoming more effective business partners and more efficient in the end-to-end process transactions.
The purpose of this position is to drive the End-to-End (E2E) S2P transformation agenda in KBS, defining & driving the KONE Way, priorities and roadmaps with Global Process Owners, Business Lines and global functions.
As a KBS Process Manager AP Helpdesk, you have KBS ownership of AP Helpdesk services provided by KBS. You will work closely with the upstream processes in purchasing and be an integrated part of the accounts payable process globally. You will report to the Head of KBS Source-to-pay and be part of the global KBS source to pay organization.
As the KBS Process Manager, AP Helpdesk you are accountable for:
- Program manage in KBS the E2E process transformation in assigned initiatives, special focus will be in transformation program of AP helpdesk automation and harmonization
- drive further harmonization of the AP Helpdesk services in KONE
- Ensure we have clear and up-to-date KBS E2E transformation roadmaps aligned
- Ensure KONE Way is properly defined, documented and tools implemented for KBS operations harmonization purposes
- Ensure all contributors understand their roles & responsibilities, and the overall KONE WAY process and operating model
- Ensure we have a clear approach to map deviations in the units vs KONE Way
What will you be doing?
- Working closely with the Global Business Lines, Functions and GPOs, act as their Go To person in KBS for AP Helpdesk
- E2E transformation roadmap development and deployment in KBS
- Help GPOs get KONE Way fixed & documented:
- Process KPI definitions and reporting in a common tool
- Define how we drive standardization - documentation of KONE Way Global Operating Procedures
- Support Operating Model development considering full process dependencies
- Monitor and drive process compliance, make sure processes are deployed and used as designed
- Drive Lean in S2P process
- Work closely with the respective operations to have an up-to-date view constantly on the operations to be able to identify improvement areas
- work closely with the Business Partner function
- take part in relevant AI, automation and harmonization programs and projects
Are you the One?
- Minimum of 12-15 years of international business experience, preferably in helpdesk operations including solid knowledge from P2P either in Finance or Sourcing
- Ability to drive for, and manage change
- Ability to influence people and work in a matrix environment
- understanding on how a service is being set-up and managed for helpdesk, including utilization of technology in providing the services to multiple KONE units globally
- Proven track record of understanding processes and linkages between different tools
- Strong attitude towards root cause analysis and problem solving, execution mindset
- Solid collaboration skills
- A desire for continuous learning & improvement
- Good understanding of SAP ERP and related P2P solutions
- Ability to document and communicate preferred ways of working, and identify deviations in a constructive way
- Ability to identify priorities and turn ideas/issues into action
- Process knowledge Accounts payable process is required
- Understanding of KONE FL and KBS Procurement and AP operations
- Engaging operations team members contributing to desired outcomes with purpose
- Project management skills with desire to make an impact and drive initiatives forward with speed and quality
What do we offer?
- Career progression and opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded
Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- Minimum 3–5 years of international business experience
- Experience in helpdesk operations
- Solid Source-to-Pay or Procure-to-Pay knowledge in Finance or Sourcing
- Experience driving and managing organizational change
- Ability to influence people and work in a matrix environment
- Understanding of helpdesk service setup and management, including technology-enabled services for multiple global business units
- Proven ability to understand processes and linkages between different tools
- Root-cause analysis and problem-solving skills
- Strong collaboration skills
- Continuous learning and improvement mindset
- Good understanding of SAP ERP and related P2P solutions
- Ability to document and communicate preferred ways of working and identify deviations constructively
- Ability to prioritize and turn ideas or issues into action
- Accounts payable process knowledge
- Understanding of KONE FL and KBS Procurement and Accounts Payable operations
- Ability to engage operations team members toward desired outcomes
- Project management skills and ability to drive initiatives with speed and quality
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
