As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Job Title
Process Management Specialist (Ops MIS Reporting)
Why Join
Imagine being part of a team that streamlines processes, boosts efficiency, and drives business growth. As a Process Management Specialist at OCBC, you'll play a key role in transforming our operations and making a real impact on our customers' lives. You'll have the opportunity to work on exciting projects, collaborate with various teams, and develop your skills in a dynamic environment.
How you succeed
To excel in this role, you'll need to be a process improvement expert who can analyze complex workflows, identify areas for improvement, and implement effective solutions.
You'll work closely with stakeholders to understand their needs, design and implement process changes, and monitor their impact.
Your ability to communicate complex ideas simply and influence others will be crucial to your success.
What you do
Responsible in submission of operations’ regulatory reporting (e.g. Cash BOP, ROMS) and related tasks in an accurate, complete, and timely manner.
Prepare Amendment Justification Templates (AJT) for inaccurate, late, or incomplete reporting.
Review and update Standard Operating Procedures (SOPs) and ensure compliance with all relevant bank policies and regulatory requirements.
Proper adherence to maker-checker controls.
Respond to internal and external queries related to regulatory reporting matters.
Liaise with internal and external stakeholders to obtain additional details when necessary.
Analyze business processes to identify areas for improvement and opportunities for automation
Design and implement process changes, working closely with stakeholders to ensure smooth transitions
Develop and maintain process documentation, including process maps, procedures, and guidelines
Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems
Monitor and report on process performance, identifying areas for further improvement
Who you are
A degree in Business Administration, Operations Management, or a related field
At least 3 years of experience in process management, operations, or a related field
Proven track record of process improvement and implementation
Strong analytical and problem-solving skills, with the ability to think creatively
Excellent communication and interpersonal skills, with the ability to influence stakeholders
Experience with process mapping tools and techniques, such as Lean or Six Sigma
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Skills Required
- Degree in Business Administration, Operations Management, or related field
- At least 3 years of experience in process management, operations, or related field
- Proven track record of process improvement and implementation
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Experience with process mapping tools and techniques, such as Lean or Six Sigma
What We Do
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services. OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang. OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
