Process Leader, iDNA

Talent and Culture / Permanent / French & English

Reporting to the Manager, Learning and Development, you will play a central role in the coordination and continuous improvement of the process for the organization’s mandatory and essential training campaigns.

Your expertise and interpersonal skills will ensure the effectiveness and alignment of our training initiatives with organizational objectives.

Main responsibilities

Process coordination/management:

• Maintain governance of the iDNA program, organizing and facilitating various cross-functional governance meetings to ensure optimum coordination between the various stakeholders

• Establish good relationships and healthy collaboration with the teams responsible for the mandatory and essential training courses

• Provide recommendations based on data analysis to ensure alignment and effectiveness of communication and awareness initiatives

• Ensure the consistency and relevance of mandatory and essential training criteria

• Manage the calendar of mandatory and essential training initiatives in line with all the organization's cross-functional programs

• Ensure continuous improvement of the process for managing and monitoring mandatory and essential training campaign

• Plan, coordinate and monitor campaigns to ensure they run smoothly

Integration/execution in Workday:

• Create and update a process playbook and frequently asked questions (FAQs), documenting procedures and best practices to facilitate stakeholder understanding and buy-in

• Carry out the administrative and technical tasks required to implement training campaigns

• Define and monitor key process indicators (e.g., completion rate)

• Support reporting on key indicators for mandatory and essential training

• Promote the awareness program within the organization

Desired profile

• University degree in human resources, andragogy, education or a related field

• More than 7 years of relevant experience, including project coordination and management

• Very good knowledge of andragogical principles and learning strategies

• Knowledge of the Workday HR system (asset)

• Knowledge of LEAN principles (asset)

• An advanced level in French, both orally and in writing, is required for this role.

• An advanced level of English, as the person will be required to interact frequently with suppliers and partners in Ontario on a monthly basis

Personal skills

• Good interpersonal skills: Ability to establish and maintain positive, productive working relationships

• Influencing and negotiating skills: Talent for persuading and rallying stakeholders around training initiatives

• Discernment and communication skills: Ability to assess situations critically and communicate effectively

• Likes administrative and technical tasks: Interest in carrying out support tasks related to training campaigns

• Coordination of activities: Project management skills to organize and supervise training campaigns and guarantee the achievement of objectives and the quality of deliverables