Process improvement

Posted 23 Days Ago
Be an Early Applicant
Hiring Remotely in Hong Kong SAR
Remote
Mid level
Artificial Intelligence • Big Data • Computer Vision • Robotics • Virtual Reality
The Role
Lead process optimization across JD Logistics: analyze pain points, design and implement improvements, build group-level process management systems, develop digital/automation tools, run training, monitor effectiveness, and research industry best practices to drive continuous improvement and digital transformation.
Summary Generated by Built In

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Process Optimization and Implementation: Analyze pain points in existing business processes, design improvement plans, and drive implementation. Monitor data and evaluate effectiveness to ensure that optimization measures are successfully implemented, improving operational efficiency and service quality.
Process System Construction: Build a group-level process management system, define design standards and specifications, and promote the development of supporting platforms to achieve standardization, visibility, and traceability of business processes.
Digital Tool Development: Develop process management tools based on business needs, promote the application of automation and system function upgrades, and facilitate the digital transformation of business processes to enhance technical coverage and execution efficiency.
Training and Awareness Enhancement: Develop process management training courses and organize training sessions to promote the value of process management, raise process awareness across the organization, and foster a culture of continuous improvement.
Effectiveness Evaluation and Iteration: Establish a process operation monitoring mechanism, regularly assess the effectiveness and benefits of process improvements, identify new issues, and drive continuous improvement to form a closed-loop management system.
Industry Trend Research: Track industry best practices and technological advancements, introduce innovative methods (e.g., AI tools, lean management), and promote the upgrading of process management capabilities and business model innovation.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.

Skills Required

  • Experience in process optimization and implementation within logistics or supply chain operations.
  • Experience building or managing process management systems and standards.
  • Experience developing or implementing digital tools, automation, or system function upgrades.
  • Ability to design and deliver process management training and promote process awareness.
  • Experience establishing monitoring mechanisms and evaluating process improvement effectiveness.
  • Familiarity with AI tools, lean management, and industry best practices for process improvement.
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The Company
HQ: Beijing
28,380 Employees
Year Founded: 1998

What We Do

JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue. With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers. To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world. By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more. Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.

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