Process Improvement Project Manager

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

About This Job

The main purpose of this job is to deliver project and process improvements that increase efficiency and support organizational goals.

Essential Functions

• Manage projects from initiation through completion, including process improvement initiatives, while effectively managing multiple concurrent priorities

• Ensure alignment with organizational goals, adherence to defined project methodologies, and achievement of delivery milestones

• Coordinate with multiple cross‑functional teams to implement solutions, align on scope and milestones, and drive results

• Create documentation and workflow designs, facilitate meetings, and apply defined methodologies to routine or moderately complex processes

• Analyze operations and conduct strategic and process assessments to identify inefficiencies, control gaps, and redesign opportunities 

• Facilitate process mapping sessions and lead redesign efforts. Lead research and propose viability or enhancement for new ideas and opportunities

• Proactively manage risks and issues, develop mitigation strategies and ensure compliance with Risk, Control, and related guidelines

• Communicate progress and outcomes through regular updates, tailored reporting, and post‑project evaluations to inform leadership and stakeholders

• Design and maintain performance dashboards and operational reporting to monitor KPIs such as processing time, error rates, SLA compliance, and volumes

• Monitor the impact of implemented changes and recommend further refinements

• Build relationships and mentor others to strengthen project skills, influence decisions, and sustain change

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Strong project/program management expertise, including waterfall/agile/hybrid methodologies, core PM tools, processes, and best practices

• Ability to assess workflows, drive process improvements, and use performance metrics (KPIs/SLAs) with data visualization tools (e.g., Visio, Power BI)

• Excellent analytical, problem-solving, and logic-based reasoning skills to evaluate options and recommend solutions

• Strong ability to think strategically with executive presence and can provide thought leadership and leads through influence

• Clear, effective communication skills at stakeholder interviews, relationship building, and gaining alignment across functions and business partners

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Advanced proficiency with Microsoft Word, Excel and Outlook Skills and experience with reporting tools (Power BI, SQL, etc.)

Education & Experience

• Bachelor’s degree in Business Administration, Finance, Operations Management, Information Technology, Engineering, Marketing, or equivalent combination of education and experience required

• 3+ years in business process improvement, process evaluation, project management or related experience required

• 2+ years project management experience required

• Experience in the financial services industry preferred

• Six Sigma Green Belt certification preferred

• Agile Practices Certification (CSM, Agile Practitioner, etc ) and/or Project Management Professional (PMP) preferred

*Hybrid Schedule - In office 2 days per week

**Level of role is determined by experience, knowledge, skills, abilities, and education

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Process Improvement Project Manager or Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $82,000to $109,000 annually.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

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