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Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
Reporting directly into our Manager of Operational Improvement, our Process Improvement Program Manager is responsible for identifying, planning, leading, and delivering efficiency and scalability improvements across the business. In this role, you will be responsible for a portfolio of initiatives supporting our core operations functions. Pie is an innovative and fast-growing startup in the Insurtech space, and we need to continually evaluate how to disrupt the norms, scale and grow efficiently, and provide the most elegant solutions to our team members and our customers. Pie is an incredibly collaborative team with constant communication where you will work with various stakeholders and team members.
How You’ll Do It
- Process Performance and Scalability
- Collaborate seamlessly with Claims, Customer Service, Audit, Billing, Underwriting, Enterprise Technology, and Product teams to understand their work at a unit level.
- Perform root cause analysis and effectively communicate findings in a clear, synthesized format, delivering comprehensive impact assessments.
- Gather and analyze data to assess processes and identify areas for improvement.
- Demonstrate expertise in value stream mapping, customer journey mapping, and root cause analysis practices.
- Utilize data-driven decision-making to guide solutions and strategic decisions.
- Provide actionable recommendations backed by a solid financial case to drive business growth and achieve strategic objectives.
- Leverage analytical skills to translate metrics, research, and trends into actionable insights and initiatives.
- Analyze operational performance data and process metrics to uncover and prioritize improvement opportunities.
- Work closely with leadership teams to provide data vital to initiative prioritization and project outcomes.
- Implementing solutions
- Lead transformation initiatives to improve scalability while improving the client experience for multiple departments across operations.
- Develop strategic plans to achieve goals, motivating and guiding cross-functional teams to implement solutions effectively.
- Identify and manage dependencies with interconnected programs and systems.
- Oversee project execution using mixed project management methodologies, balancing competing priorities and pacing work to ensure teams can adapt and thrive.
- Track project issues to resolution; manage risks and remediation plans.
- Provide regular status updates on all initiatives at both Portfolio and Executive levels, ensuring seamless cross-functional stakeholder management.
- Plan and coordinate training, communication, and deployment activities to ensure smooth implementation.
- Development
- Build and refine operational performance processes and best practices.
- Build team processes for future automation.
- Coach team members within functional teams who are learning and leading improvement projects.
- Support cross-functional efforts to determine areas where we can gain organizational synergy, improve customer engagement, scale our operations, and achieve our financial targets.
- Develop and implement strategies for continuous improvement, gaining a deep understanding of each department's unique challenges.
- Establish a process for providing insightful advice and guidance to enhance scalability and efficiency across the organization.
The Right Stuff
- A High School Diploma or GED is required. College coursework, Bachelor’s Degree, or a Graduate’s Degree is preferred
- 8+ years of proven experience managing Lean, Lean Six Sigma, change management or quality process improvement projects and teams is preferred
- 5+ years in FinTech, InsurTech and/or the commercial insurance industry in general are a plus
- 5+ years of experience driving quality, scalability, and/or client satisfaction process improvement and transformation programs
- Leverage best demonstrated practices for planning and leading complex implementations of process changes
- Knows how effective processes work and leverages data to evaluate process capability and identify performance gaps
- Experience working with vendor partners to accelerate projects and build scalability for the future
- Adaptability, we are rapidly growing from a mature start-up to the next level. Effectively manages evolving priorities and the numerous connection points and dependencies between ongoing initiatives
- Strong communication (written and verbal) and organizational skills while maintaining a strong attention to detail
Base Compensation Range
$95,000—$120,000 USD
- Competitive cash compensation
- A piece of the pie (in the form of equity)
- Comprehensive health plans
- Generous PTO
- Future focused 401k match
- Generous parental and caregiver leave
- Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
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Pie Insurance Announces $315 Million Series D Round of Funding
Built In honors Pie in its 2024 Best Places to Work Awards
Pie Insurance Named a Leading Place to Work in Colorado
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What the Team is Saying
What We Do
Pie is transforming small business insurance. Our team of seasoned technology and insurance experts is on a mission to make insurance less expensive, simpler, and more transparent for small business owners. In other words, we’re making it as easy as pie.
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Pie Insurance Offices
Remote Workspace
Employees work remotely.
As a remote first company, Pie supports our Pie-oneers in working in a U.S. location that’s best for them. Our Denver, CO office is available for larger team events and is open for local employees to use whenever they want.
